- Fluent in English (C1-C2 levels);
- 1+ years of experience in a similar position or 2+ years experience in customer support;
- Critical thinker and problem-solver (worked with various professional business tools such as Keynote, PowerPoint, and Excel);
- Experienced with Intercom, Zendesk, Freshdesk, Hubspot, Aircall, or any other customer support platform and their analytics dashboards;
- Knowledgeable in Key Performance Indicators and SLAs in customer support or has familiarity with data analysis and statistics;
- Team player who worked on cross-departmental projects for further service delivery enhancements;
- Skilled in time management and has experience working with time management platforms (Wrike, Monday, Asana, Jira etc.);
- Having great interpersonal and communication skills (knowledge of Google Suite and/or Zoom functionality), excited about communicating with people;
- Excellent at organizing and multitasking, being able to work with several clients at the same time;
- Having a track record of taking responsibility;
- Love people and new technologies.
- Take part in the new clients' integrations;
- Simultaneously manage clients from a diverse list of industries;
- Maintain constant communication with support teams and clients;
- Make sure that support processes in teams are built according to the company's and clients' standards (KPIs/SLAs/QA);
- Assist clients with improving their customers' support experience, incl. strategic planning and product development analysis;
- Maintain security standards within teams and also on the client's side;
- Proactively mediate and resolve any clients' and consultants' concerns etc.;
- Monitor service quality via internal or external Quality Assurance platforms;
- Monitor team discipline and ensure corporate culture within the team;
- Generate and maintain internal product documentation, ensure that legal and financial agreements are upheld by clients;
- Assist with hiring ideal candidates for your clients, train Team Leads, and set training for consultants;
- Help talented people from your teams grow and develop professionally;
- Work with diverse cultures and countries, and meet wonderful people;
- Find a permanent place to grow professionally;
- Be a leader, not a manager.
- Competitive monthly rate in USD;
- Business hours;
- Opportunity to work remotely;
- Financial and professional growth;
- Paid intensive training and trial period;
- Great management with no bureaucracy;
- SupportYourApp Medical Policy.
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Key Account Manager
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Henkel Buenos Aires, ArgentinaEn Henkel, podrás contar con un sólido legado y posiciones de liderazgo en los sectores de la industria y el consumo para reinventar y mejorar la vida cada día. Si lo tuyo es desafiar el statu quo, únete a nuestra comunidad de más de pioneros en todo el mundo. Nuestros equipos en ...
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Key Account Manager
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Emergencias Buenos Aires, Argentina De jornada completaDescripción del puesto · Buscamos un/a KAM para los segmentos B2B · Propósito: · Mantener y desarrollar la cartera del segmento corporaciones. Incrementar los clientes de la cartera mediante la consultoría de los servicios de la empresa. Rentabilizar los clientes y proyectos ...
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AstraZeneca Buenos Aires, Argentina De jornada completa1. Asesoramiento científico: · Es responsable del material y asesoramiento científico al profesional de la salud, para contribuir: 1) a la difusión de la patología y a la identificación temprana de nuevos pacientes; 2) al conocimiento sobre los beneficios de las terapias innovado ...
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Encontrado en: Talent AR C2 - hace 2 días
Amadeus Buenos Aires, Argentina De jornada completaJob Title · Account ManagerJob Title: Position type: Permanent · Location: Buenos Aires, Argentina · Job family: Account Management · About Your Business Area/Department: · Do you have a template for this position? · Summary of the role: · Job Description Summary · Manage and gro ...
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Sagan Buenos Aires, ArgentinaJob Title: Account Manager (SaaS) - LATAM · Location: Remote (EST Timezone) · Work Schedule: Monday - Friday, 09:00 AM to 06:00 PM EST · Job description: · Position Summary: · We are seeking experienced, client-focused Account Managers to join our team. The ideal candidate will ...
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Account Manager
Encontrado en: Talent AR C2 - hace 1 día
Plunet GmbH Buenos Aires, Argentina A tiempo parcialPlunet is a globally recognized software company with offices in Berlin, Würzburg and New York. We develop and distribute Plunet BusinessManager, the leading Business and Translation Management System for the translation industry. Our customers are leading translation agencies, g ...
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Account Manager
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Virtual Account Manager
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EY Buenos Aires, ArgentinaThe opportunity · The role of an Account Manager (AM) entails taking responsibility for one or two priority accounts to drive end to end account management. This involves collaborating with the global account leadership to define the account strategy and plan and create initiati ...
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BLOCKCHAIN Buenos Aires, Argentinais the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time. · As the Acco ...
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Pfizer Buenos Aires, Argentina De jornada completaObjective · POC and responsible for the commercial relationship and effective access with key decision makers and main stakeholders of Pfizer ́s key strategic accounts. · Effectively manage and grow a network of trust-based relationships with external stakeholders to generate re ...
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Key Account Manager
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Manager Key Accounts
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Manager Key Accounts
Encontrado en: Talent AR C2 - hace 1 día
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Encontrado en: Talent AR C2 - hace 2 días
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Account Manager - Buenos Aires, Argentina - SupportYourApp
Encontrado en: Talent AR C2 - hace 6 días
Descripción
Passionate about the latest trends in Tech?
What if you had a chance to be a part of the world's leading Hardware, Software, or SaaS solutions? Take your chance to become a mediator between our company, a group of our clients, and support teams.
Join our team as an Account Manager to provide high-level quality service for famous worldwide well-known companies. Get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe.
Excited? Let's see what it takes.
You are:
You want to:
Benefits:
We are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills
