- Be the first point of contact for new SaaS Suite clients, creating a positive and informative onboarding experience.
- Develop and deliver personalized training sessions to empower clients with the knowledge and skills to navigate the SaaS Suite effectively.
- Collaborate with other departments to ensure a seamless onboarding process, addressing any client questions or concerns.
- Gather feedback and identify areas for improvement within the onboarding process.
- Assist with data migration and system configuration to meet client needs.
- Minimum 2 years of experience in customer onboarding, communications, customer service and support, sales, account management, or customer success (fluent English required).
- Strong communication and interpersonal skills, with the ability to build rapport and connect with clients.
- Excellent analytical and problem-solving skills, with a focus on achieving client goals.
- Proven ability to manage multiple tasks effectively and prioritize workloads.
- A positive and results-oriented mindset with a passion for exceeding client expectations.
- Competitive salary and benefits package.
- Opportunity to work with a leading technology company in the SaaS industry.
- Collaborative and supportive work environment.
- Be part of a growing and innovative team.
- Full-time position in our new Puerto Madero office.
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Onboarding specialist - Buenos Aires, Argentina - GENTY recruitment
hace 1 semana
Descripción
Onboarding specialist - SaaS (English fluency required)
Our Client:
Leading SaaS company in performance marketing
Our client is a leading provider of enterprise-grade attribution and marketing tracking software. Their innovative SaaS Suite empowers performance marketing teams worldwide to drive ROI across affiliate, partner, and paid marketing channels. With a focus on results-oriented marketing, they prioritize customer interactions like clicks, calls, form submissions, website behavior, and more. The company headquarters are based in Los Angeles with additional offices in the UK, Canada and Europe.
About the Role:
Are you passionate about customer success and ensuring a smooth onboarding experience? As an Onboarding Specialist, you'll play a vital role in welcoming new clients and guiding them through the SaaS Suite, ensuring they are set up for success.
Please note: This position is based in our client's new Puerto Madero office and requires full-time, in-office presence.
What You'll Do:
What You'll Bring:
What We Offer:
Ready to Join Our Team?
If you're a customer-centric individual with a passion for SaaS onboarding and a strong work ethic, we encourage you to apply
The listed salary is a range. Compensation will be discussed with all candidates individually and is based on experience, skills, and qualifications.
