- As a portfolio manager, you will be responsible for the gross retention, CSAT, health score, and lock-in score of the partners and take proactive actions to improve these metrics.
- You will work in coordination with the Product Onboarding, Technical Account Management, and Account Management teams, and you will be the primary contact of the partner .
- Your primary responsibility will be orchestrating all efforts to keep adoption and usage high with driving value recognition.
- Your daily responsibilities will include providing the best use cases according to the partner, helping them with panel usage, training new partners, and being a consultant to use our products in the best way according to the partners' needs.
- While this isn't a team management role, you will still have the opportunity to share your expertise with the rest of the team and even lead them in internal projects.
- A university degree in Business, Marketing, Engineering, or related fields, MBA preferred
- 2+ years relevant work experience in customer-facing customer success, account management, or strategic consulting organization. SaaS experience is a benefit.
- Knowledge or experience with digital marketing; martech our advertising;
- Strong communication skills in both writing and speaking (English & Portuguese, Spanish will be a plus)
- High sense of responsibility and accountability
- Strategic thinking with excellent project management skills
- To be customer-oriented and able to establish a robust relationship with the assigned customer base
- To be self-motivated, a proactive teammate with innovative ideas to improve customer loyalty and adoption
- We offer many hard and soft skills training to help you improve and challenge yourself. You'll have access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
- You'll have space to share your skills through training and workshops if you wish. Sharing is caring
- We'll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want
- You'll have a chance to work in an international, diverse and inclusive environment
- Our working model embraces the best of both worlds with a delightful hybrid approach, where we head to the office three times a week to foster creativity, collaboration, and a vibrant team spirit.
- You'll be part of an industry that's shaping the future of customer experiences.
- Don't believe us? Just ask Google.
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Customer Success Manager - Rivadavia, Argentina - Insider
Descripción
Job Description
What we expect from you
Hold on Life's a two-way road Here's what you'll enjoy while spending time with us (perks, anyone?)
