- Achieves individual objectives related to dispute resolution, DSO, account management and SLA's by utilizing good time management skills.
- Responds to incoming communications including e-mails, inbound calls from internal customers, and direct mail
- May be required to assist Dispute Resolution Supervisor on team management, training and special projects
- Handles escalated issues from internal/external customers
- Uses critical decision making skills to ensure disputes are resolved
- Researches disputes and invoice issues. Support dispute identification and resolution process.
- Identify trends and themes related to larger potential dispute issues
- Document understanding of customer specific processes (Payment process, approval structure, Acct History, Portal restrictions and risk profile)
- Achieving daily and monthly statistical objectives.
- Supports associate training, developing training materials and procedures.
- Demonstrates urgency to resolve issues. Uses sound judgment in decisions and interactions
- Openly accepts feedback and eager to learn new responsibilities
- Actively pursues opportunities to develop. Leverages PP&D
- Establishes strong working relationships with external/internal customer contacts
- Develop deep knowledge of customer payment (Order-Cash) processes
- Maintains a positive, professional manner using appropriate business communication by utilizing effective negotiation skills.
- Bachelor's degree or a degree-seeking candidate in Business Administration, Accounting, Economics or a related field
- 3 or 4 years previous experience in Cash App, Billing, Credit & Collections or AR.
- English (Advanced level - written and oral)
- Experience in Microsoft Office (Excel, PowerPoint, Word, Access, Outlook)
- SAP, AS400 or PowerBi knowledge
- Process improvement certification is a plus.
- Shared service experienced is desirable.
- Ecolab Mainframe, SAP, AS400, JD Edwards
- Previous analytical experience with high aptitude for research, analysis, and problem solving skills
- Effective communication skills with all levels within the organization, both oral and written
- Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines in multi-division, fast paced environment
- Strong attention to detail
- Customer service focused; ability to partner with internal/external contacts
- Problem resolution skills and experience
- Demonstrated initiative with ability to work both independently and with a team
- Ability to maintain a positive attitude and adapt to a continuously changing environment
- Ability to handle confidential information
- Process improvement / Productivity methodology
- Positive work environment where you'll be able to combine your job with your bachelor studies.
- Opportunity for a long term, advanced career path.
- Exposure to global projects, working with different cultures and people.
- The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
- Excellent benefit package that includes the ability to work in a hybrid model, workplace wellness programs, a comprehensive medical plan and more
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Cash App Sr. Analyst - Buenos Aires, Argentina - Ecolab
Descripción
JOB DESCRIPTIONEcolab , the global leader in water, hygiene and infection prevention solutions and services, is seeking a Cash App Senior Analyst, to join its Global Business Services team, which provides Cash App & Accounts Receivable support to all Ecolab devisions around the world.
This position is accountable for dispute resolution and account management activities for complex and high impact customer accounts, new associate training, and may provide additional support to the Cash App Leadership on team management. This position supports AR problem resolution and account management activities which require critical thinking and "big picture" decision making skills related to customer issue resolution. This role works within credit policy guidelines to improve DSO/Cash flow and reduce risk. Position acts as key liaison with both internal and external customers.
Delivering Results:
Basic Qualifications:
Preferred Qualifications
What's in it For You:
Our Commitment to Diversity and Inclusion
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
