- To support the Key & Field Account business in order to achieve sales and market strategy objectives.
- To ensure a reliable, adequate and competitive customer service level.
- To support the Sales Director in order to achieve departmental goals.
- Creating and driving the customer service part of the local sales strategy with a view to achieving departmental and company goals, in alignment with the Sales Director
- Participate in Wholesale meeting. Provide clarity to sales team on R&R and Processes (i.e. how to process a return or claim)
- Guaranteeing an updated, efficient and optimal overall Wholesale Order Book and providing constant visibility to Sales management on order book situation, including the following:
- Representing sales team in 100% meeting lead by OF to review upcoming delays and communicating critical delays to the sales team
- Providing Sales Order forecasting to Inbound for logistic warehouse planning
- Ensuring a reliable and professional service level as well as by means of functional leadership of the team and development of necessary key skills of the customer service team members. Monitoring KPIs of the performance of the CS team
- Shaping, continually optimising and documenting the Key & Field Account CS processes while taking the interests of the company and the customer into account
- Approving returns or claims requests according to authorization matrix, always ensuring the compliancy of the process is respected in the market
- Representing the interests of the sales department vis-à-vis responsible persons of other departments (local, region or global) by working as a "customer service representative" in key projects for the company
- Others: Working as a key user and/or tester in system- and process-based IT projects, as well as updating and adapting the test scenarios
- Experienced in job and fully qualified/trained
- Combined broad theoretical and practical knowledge incl. company policies and practices
- Strong competence with various tools, procedures, etc
- 5 Years experience of relevant commercial experience
- Advanced English
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Manager Key Accounts - Buenos Aires, Argentina - Adidas
Descripción
Purpose & Overall Relevance for the Organization:El empleador sólo podrá solicitarle la información estrictamente necesaria para el desempeño del trabajo que se ofrece.
Ley N°6471
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
JOB TITLE:
Manager Key Accounts - Style
BRAND:
adidas
LOCATION:
Buenos Aires
TEAM:
Sales
STATE:
B
COUNTRY/REGION:
AR
CONTRACT TYPE:
Full time
NUMBER:
DATE:
Apr 30, 2024
