- Implementar, mantener y refinar las métricas de la voz del cliente Kavak.
- Estructurar el viaje del cliente, y determinar principales métricas operativas que expliquen su experiencia.
- Analizar la experiencia correlacionando la voz del cliente con las métricas operativas en una dinámica de resolución de problemas (problem solving) y prueba de hipótesis.
- Comunicar mensualmente las oportunidades encontradas, diseñar planes de acción, acompañar su ejecución y monitorear el impacto.
- Implementar, mantener y refinar tableros para métricas de la voz del cliente Kavak.
- Contar con al menos dos años de experiencia en análisis de datos (excluyente)
- Uso avanzado de Microsoft Excel (excluyente)
- Conocimientos en bases de datos, preferentemente SQL (deseable)
- Conocimientos en CRMs, preferentemente Salesforce (deseable)
- Egresado de Ingeniería, Administración, Lic en Economía o carreras afines (excluyente)
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CX Strategy Analyst - Buenos Aires, Argentina - KAVAK
Descripción
Nosotros
es el Ecommerce #1 de autos en Latinoamérica. Traemos confianza, rapidez y seguridad al mercado automotriz de usados. A través de nuestra plataforma facilitamos a los usuarios encontrar el vehículo de sus sueños o vender el suyo desde la comodidad de una computadora o dispositivo móvil. Además, ofrecemos una experiencia práctica y confiable de compraventa en la que otorgamos la mejor oferta del mercado.
Equipo
Nuestro equipo es la prioridad #1. Crecemos juntos y somos responsables por nuestro desarrollo. Nos encanta aprender de la retroalimentación, tomar riesgos y formarnos constantemente. Trabajamos de forma inteligente y hacemos que las cosas sucedan: Work Smart & Make Shit Happen
Misión
Establecer una dinámica de mejora continua basada en la experiencia del cliente Kavak. Dimensionar, idear, comunicar e implementar oportunidades de mejora de la experiencia del cliente final junto a principales clientes internos. Dar visibilidad de la voz del cliente en tableros y otras herramientas de reportería a toda la organización
¿Qué vas a hacer?
¿Qué estamos buscando?
Si te apasiona la disrupción junto con una excelente ejecución, si te encantan los desafíos y tomar decisiones basadas en datos y estás orientado a la misión, KAVAK es el lugar para vos.
