Trabajos

    Warranty Cost Specialist - Buenos Aires, Argentina - Lenovo

    Lenovo
    Lenovo Buenos Aires, Argentina

    Encontrado en: Talent AR C2 - hace 5 días

    Lenovo background
    De jornada completa
    Descripción

    Description and Requirements

    We are looking for a Warranty billing support responsible for billing process and daily support to service providers on payments, penalties and billing related queries. Provide analysis for compliance and collection of the invoices.

    Responsibilities:

    Ensures on time and customer centric case resolution while compliant with AWSPs processes and procedures

    Manages timely and efficient vendor communication in professional manner

    Cooperates with NA Service Operations and Support teams on billing results and process related issues

    Prepares the invoices for payments and updates the Invoice database

    Handles the penalty invoicing and collection process for NA service providers

    Keeps track of the warranty labor service cases in MSD system, sends reminders, opens and closes cases

    Regularly updates Billing & Invoicing process documentation

    Skills:

    Communication skills - ability to cooperate with internal teams on resolving billing related issues

    Presentation skills – ability to present on the calls in front of Service Delivery managers

    IT skills: MS Excel basic skills (functions - VLOOKUP, pivot tables)

    Organized person with attention to detail, keeping deadlines

    Ability to work independently

    Proactive team player with a positive approach

    Additional Locations : * Argentina - Capital Federal - CABA * Argentina * Argentina - Capital Federal * Argentina - Capital Federal - CABA

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