Trabajos

    analista customer care sr - Buenos Aires, Argentina - Blue Star Group

    Blue Star Group
    Blue Star Group Buenos Aires, Argentina

    Encontrado en: Talent AR C2 - hace 4 días

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    Descripción

    Somos la power house of brands líder en el segmento de accesorios de moda y lifestyle a través de nuestras marcas Todomoda e Isadora

    En Blue Star Group nos encanta conectar emociones con nuestra comunidad de clientes creando experiencias positivas en nuestras marcas.

    Sumate a nuestro equipo de Customer Care como Analista de Customer Care Sr

    Para este desafío buscamos personas que:


    • Contagien buena energía y lleguen al corazón de quienes nos eligen.


    • Disfruten trabajar en equipo dando lo máximo.


    • Busquen su autodesarrollo y crecimiento.


    • Promuevan una comunicación clara, cercana y que respete diferentes miradas.

    En el área de #Customer vas a:

  • Adaptar y estandarizar las propuestas planteadas por la marca para las campañas y eventos de las tiendas del mercado.
  • Armar informes estadísticos para consolidar los feed backs que generen valor para la mejora en la satisfacción.
  • Realizar diagnósticos semanales con los diferentes indicadores de comentarios y NPS, para la construcción de Customer Journey.
  • Reporting para la mejora de la productividad del área y la satisfacción del cliente.
  • Valoramos:


    •Experiencia en atención al cliente - mínimo 12 meses.


    • Nociones básicas de estadísticas y análisis de datos.


    • Conocimiento de metodologías ágiles.


    • Excelente conocimiento de paquete Office (Excel avanzado) – Presentaciones ejecutivas de visualización simple.


    • Herramientas Zendesk, Botmaker o similares (ej salessforce), Magento (no excluyente) y Conocimiento de paquete Office (Excel básico)

    Te proponemos:


    • Ser parte de una compañía en constante expansión donde el equipo es el corazón de BSG.


    • Compartir conocimiento, tener oportunidades de aprendizaje y desarrollo profesional.


    • Ser parte de una comunidad que nos inspira a ir por más, promoviendo el talento individual y potenciando el rendimiento del equipo.


    • Un excelente clima de trabajo en un entorno donde se respira libertad e igualdad.

    #BienestarBSG

    En BSG creamos una propuesta de bienestar y beneficios para nuestra comunidad de #BSGTalents

    ‍ Tu bienestar primero. Medicina privada & Descuento en gimnasios.

    Experiencias flexibles para vos. Esquema híbrido, horarios flexibles, 3 semanas de vacaciones, workanywhere, 1/2 days off, birthday off y más.

    Contagiamos energía positiva. Celebramos juntos y disfrutamos beneficios corporativos en fechas especiales.

    Impulsamos tu desarrollo. Descuento en plataformas de idiomas (inglés & portugués), alianzas con universidades y centros de formación.

    Acompañamos momentos únicos. Licencias familiares ampliadas maternidad, paternidad & procesos adoptivos.

    Creamos una red de beneficios. Descuento en marcas amigas y 30% off en Todomoda/Isadora/Todomoda Beauty.

    ¿Esta oportunidad es para vos?

    Sumate Nuestra comunidad de #BSGTalents sigue creciendo

    #BlueStarGroup #Todomoda #Isadora


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