- Adaptar y estandarizar las propuestas planteadas por la marca para las campañas y eventos de las tiendas del mercado.
- Armar informes estadísticos para consolidar los feed backs que generen valor para la mejora en la satisfacción.
- Realizar diagnósticos semanales con los diferentes indicadores de comentarios y NPS, para la construcción de Customer Journey.
- Reporting para la mejora de la productividad del área y la satisfacción del cliente.
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analista customer care sr - Buenos Aires, Argentina - Blue Star Group
Descripción
Somos la power house of brands líder en el segmento de accesorios de moda y lifestyle a través de nuestras marcas Todomoda e Isadora
En Blue Star Group nos encanta conectar emociones con nuestra comunidad de clientes creando experiencias positivas en nuestras marcas.
Sumate a nuestro equipo de Customer Care como Analista de Customer Care Sr
Para este desafío buscamos personas que:
• Contagien buena energía y lleguen al corazón de quienes nos eligen.
• Disfruten trabajar en equipo dando lo máximo.
• Busquen su autodesarrollo y crecimiento.
• Promuevan una comunicación clara, cercana y que respete diferentes miradas.
En el área de #Customer vas a:
Valoramos:
•Experiencia en atención al cliente - mínimo 12 meses.
• Nociones básicas de estadísticas y análisis de datos.
• Conocimiento de metodologías ágiles.
• Excelente conocimiento de paquete Office (Excel avanzado) – Presentaciones ejecutivas de visualización simple.
• Herramientas Zendesk, Botmaker o similares (ej salessforce), Magento (no excluyente) y Conocimiento de paquete Office (Excel básico)
Te proponemos:
• Ser parte de una compañía en constante expansión donde el equipo es el corazón de BSG.
• Compartir conocimiento, tener oportunidades de aprendizaje y desarrollo profesional.
• Ser parte de una comunidad que nos inspira a ir por más, promoviendo el talento individual y potenciando el rendimiento del equipo.
• Un excelente clima de trabajo en un entorno donde se respira libertad e igualdad.
#BienestarBSG
En BSG creamos una propuesta de bienestar y beneficios para nuestra comunidad de #BSGTalents
Tu bienestar primero. Medicina privada & Descuento en gimnasios.
Experiencias flexibles para vos. Esquema híbrido, horarios flexibles, 3 semanas de vacaciones, workanywhere, 1/2 days off, birthday off y más.
Contagiamos energía positiva. Celebramos juntos y disfrutamos beneficios corporativos en fechas especiales.
Impulsamos tu desarrollo. Descuento en plataformas de idiomas (inglés & portugués), alianzas con universidades y centros de formación.
Acompañamos momentos únicos. Licencias familiares ampliadas maternidad, paternidad & procesos adoptivos.
Creamos una red de beneficios. Descuento en marcas amigas y 30% off en Todomoda/Isadora/Todomoda Beauty.
¿Esta oportunidad es para vos?
Sumate Nuestra comunidad de #BSGTalents sigue creciendo
#BlueStarGroup #Todomoda #Isadora