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Warranty Cost Specialist - Buenos Aires, Argentina - Lenovo
Descripción
Description and Requirements
We are looking for a Warranty billing support responsible for billing process and daily support to service providers on payments, penalties and billing related queries. Provide analysis for compliance and collection of the invoices.
Responsibilities:
Ensures on time and customer centric case resolution while compliant with AWSPs processes and procedures
Manages timely and efficient vendor communication in professional manner
Cooperates with NA Service Operations and Support teams on billing results and process related issues
Prepares the invoices for payments and updates the Invoice database
Handles the penalty invoicing and collection process for NA service providers
Keeps track of the warranty labor service cases in MSD system, sends reminders, opens and closes cases
Regularly updates Billing & Invoicing process documentation
Skills:
Communication skills - ability to cooperate with internal teams on resolving billing related issues
Presentation skills – ability to present on the calls in front of Service Delivery managers
IT skills: MS Excel basic skills (functions - VLOOKUP, pivot tables)
Organized person with attention to detail, keeping deadlines
Ability to work independently
Proactive team player with a positive approach
Additional Locations : * Argentina - Capital Federal - CABA * Argentina * Argentina - Capital Federal * Argentina - Capital Federal - CABA
