- Cultivate and strengthen relationships with assigned accounts (agencies and direct clients), promoting awareness of Epsilon's solutions and fostering long-term partnerships.
- Expand the client base by securing new partnerships, both with previous collaborators and fresh prospects, including brands and agencies.
- Collaborate with clients to understand their business objectives, campaign briefs, and target audiences, and strategize how Epsilon's offerings can effectively meet their needs.
- Develop and implement data-driven strategies leveraging audiences, programmatic buying, and social media to align with client objectives across the marketing funnel.
- Drive product adoption and revenue growth by implementing strategic cross-selling and upselling initiatives tailored to each client's unique requirements.
- Serve as an advocate for client training and service enhancements, ensuring that customer needs are met with excellence and efficiency.
- Lead the renewal process for existing accounts, surpassing renewal targets through proactive engagement and exceptional service delivery.
- Proactively address client concerns and challenges, championing the overall health and satisfaction of client relationships.
- Work closely with our internal Customer Success and Operations teams to promptly address customer inquiries and resolve issues, ensuring a seamless experience for our clients.
- Stay abreast of industry trends and best practices, sharing insights and knowledge with clients and colleagues.
- 8 years' experience selling Advertising and/or Marketing technology products, preferably at multinational or leading national companies.
- Preferably 2 in Ad-Tech/Martech and/or Programmatic sales
- Demonstrated track record of successfully managing a diverse portfolio of accounts, with a focus on delivering exceptional customer service and driving business growth.
- Deeply committed to delivering a superior customer experience, with a strong orientation towards customer satisfaction and retention.
- Strong negotiation, presentation, and closing abilities.
- Exceptional communication skills, adept at conveying complex ideas and building rapport with clients and internal teams.
- Highly collaborative and team-oriented, excelling in fast-paced, cross-functional environments.
- Self-motivated and results-driven, with a focus on surpassing performance targets.
- Proficient in English for business discussions and correspondence at an intermediate level.
- Experience with CRM software is advantageous, showcasing efficiency and technology utilization.
- Proficiency in Excel and PowerPoint; experience with Salesforce or HubSpot preferred.
- Being part of a leading team in an industry in full growth and with great international projection
- Monthly salary adjustments
- Medical insurance
- Training and Development Programs
- Language training (English and/or Portuguese)
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Senior Client Development Manager - Buenos Aires, Argentina - Epsilon
Descripción
Job DescriptionWe are looking for a Senior Client Development Manager to join our sales team in Argentina reporting directly to the Head of Business Development. As a pivotal member of our team, you will play a crucial role in growing, maintaining and nurturing our current business relationships while driving the renewal of existing accounts with a focus on our Media, Advertising, and Data platforms. You will work closely with clients to understand their business objectives and develop data-driven strategies based on the use of audiences, programmatic buying and social media, to help them achieve the objectives of each campaign according to the marketing funnel.
Responsibilities
We offer
