Customer Service Jr Analyst - Buenos Aires, Argentina - Boehringer Ingelheim S.A.

Sofía Rodríguez

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Sofía Rodríguez

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Descripción

The position:


Support sales force in monitoring and coordinating deliveries to customers, with overview on additional relevant inputs such as stock, receivables and sales reporting.

Solving customer queries related to invoicing and deliveries.


Tasks and responsibilites:


  • First point of contact for sales force on sales order status.
  • Monitor punctual delivery to customers.
  • Sales orders creation.
  • Credit memo request. Keep process documentation up to date align necessary changes with supervisor.

Requirements:


  • Adherence to specific external rules and regulations.
  • Adherence to general BI rules and regulations.
  • Adherence to GBS template processes.
  • Previous experience in the task or in related areas such as accounts receivable, order management or SCM.
  • Team player.
  • Strong commitment to costumer satisfaction.
  • Ability to create fluent communication with stakeholders.
  • Level of English: intermmediate.

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