- Ofrecer asistencia personalizada a los clientes de la cartera, brindando seguimiento cercano de problemas técnicos, de configuración o de cobranzas que estén afectando al cliente. Triangulación de pedidos y comunicaciones.
- Ofrecer formación continua y entrenamiento para el cliente, ya sea a través de campañas informativas por mailing, hsm, webinars o incluso mediante la organización de cursos online o presenciales.
- Expandir la cartera identificando oportunidades de upselling y crosselling.
- Hacer seguimiento y análisis de las métricas de churn.
- Identificar mejoras del producto y escalarlas.
- Gestionar la Cartera en Hubspot y reportar KPIs individuales.
- Grado en Administración de Empresas, Marketing, Comunicación, Relaciones Públicas o un campo pertinente
- Experiencia laboral como ejecutivo de cuentas para Customer Success, Ventas o marketing digital.
- Conocimientos de software CRM (Salesforce)
- MS Office (especialmente MS Excel)
- Google analytics y Facebook Ads.
- Deseable Google Ads. Es un plus tener experiencia o conocimientos básicos con CMS (Wordpress, Godaddy, Wix), Google Tag Manager, Zapier.
- Inglés y Portugués Deseable
- 3 semanas de vacaciones
- Gympass
- Esquema flexible de trabajo remoto
- Plataforma de descuentos en más de comercios
- Día de cumpleaños libre
- Programa de desarrollo y capacitación
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Customer Success Executive - Buenos Aires, Argentina - Cliengo
Encontrado en: Talent AR C2 - hace 4 días
Descripción
En Cliengo, uno de nuestros principales diferenciales es estar cerca de nuestros clientes, escucharlos y ayudarlos a crecer. Por eso, estamos buscando una persona para el rol de Customer Success Executive.
Como ejecutiv@ de cuentas deberás ser expert@ en el alcance de todas las herramientas que ofrece Cliengo, ya sea en el producto standard o customizable, para poder ayudar a los clientes a utilizarlas de la manera mas eficiente posible y hacer crecer y escalar su negocio de nuestra mano.
En el dia a dia deberás analizar las cuentas proactivamente con el fin de identificar patrones de uso, mejoras en la configuración, adopción de nuevos features, estrategia de marketing digital, oportunidades de upsells y crosselling, entre otros. Tendr+as comunicacion diaria con tus clientes a traves de tickets, whatsapp y herramientas de comunicacion masiva. Negociacion, vision comercial y estratégica son claves para este puesto.
Responsabilidades
