Customer Support Specialist - Buenos Aires, Argentina - Acclaro
hace 1 semana
Descripción
ABOUT:
Acclaro is a translation service and platform that helps the world's leading brands succeed across cultures.
Through a fine-tuned process, top industry talent, and leading technologies, we make a long-term investment in our clients' global brands.
Working in over 125 languages and with offices around the globe, Acclaro helps clients open new markets and gain a competitive edge by expertly adapting their brands and products with fast, high-quality translations.
:Location:
Latin America, Remote
Reports to:
Chief Technology and Product Officer
RESPONSIBILITIES:
- Own customer solutions. While this person may not be able to resolve every issue, they will be expected to proactively facilitate, organize, and communicate solutions across various customers, teams, and resources.
- Respond to submitted support requests in a prompt manner.
- Track issues in the Ticketing System to ensure timely followup.
- Reproduce and create detailed documentation regarding problems reported by endusers.
- Work well with all team members across all departments and functions, including supporting the Operations team with customers, the Product team and outside developer resources to communicate as needed, and the Sales team for demonstrations.
- Complete administrative tasks, as required, with accuracy and attention to detail.
REQUIRED SKILLS:
- 13 years in a customer support, technology support, or quality assurance position
- Experience with quality measures implementation
- Knowledge of API calls and integrations
- Experience with GitHub or a similar ticketing system
- Great attention to detail
- Must have good oral and written communication skills, including the ability to listen and explain technical terms to nontechnical colleagues
- Strong written communication skills, including the ability to document accurately and thoroughly
- Have a proactive and solutionsminded mindset
DESIRABLE:
- Experience in the translation or localization industry
- Experience with various CMS tools
- Knowledge of data management and statistics
- Customer service oriented
- Excellent analysis and critical thinking
- Problemsolving skills
- Acclaro is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, nondisqualifying physical or mental disability, national origin, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We make hiring decisions based solely on qualifications, merit and business needs at the time._
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