Technical Support Engineer Ii - Chajarí
Sólo para miembros registrados Chajarí, Argentina
hace 1 mes
* Este rango salarial es una estimación realizada por beBee
Job summary
Join Storyblok's Support team as a Technical Support Engineer II, where you will handle escalated tickets and troubleshoot intricate issues independently.
With your deep understanding of CMS and web technologies, you will provide expert assistance to clients, ensuring seamless experiences and resolving challenges with precision.
Collaborating closely with cross-functional teams—including tech support, sales, and partner account managers—you will streamline processes and drive efficiency to enhance overall customer satisfaction.
Responsibilities
- Handle escalated support tickets and troubleshoot challenging issues independently.
- Manage cases throughout the support lifecycle from initial inquiry to triage and reproduction, writing bug reports for hand-off to the development team.
- Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat.
- Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively.
Descripción del trabajo
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