Employee Care Specialist Buenos Aires, Argentina - Philip Morris International

Philip Morris International

Empresa verificada

Buenos Aires, Argentina

hace 1 semana

Publicado por:

Sofía Rodríguez

beBee Recruiter

Descripción

Be a part of a revolutionary change.

At PMI, we've chosen to do something incredible.

We're totally transforming our business and building our future on and building our future on one clear purpose - to deliver a smoke-free future.

Your day to day:

Facilitate a memorable and desired employee and manager experience throughout the full employee lifecycle by being the primary point of contact for HR requests.
Respond in a timely manner to employee inquiries and questions regarding HR Guidelines, and general company policy questions.
Work closely with affiliates under scope demonstrating working knowledge of Local Market policies and specifics to provide guidance to employees and managers on endtoend resolution of both common and difficult requests.
Ensure a robust knowledge management strategy, maintaining working instructions updated, training and onboarding new hires to guarantee knowledge continuance.
Train and advise customers and internal stakeholders on P&C processes and systems
Accurately maintain HR data in SAP ensuring that employee's information is properly updated.
Provide support services for employment lifecycle activities with a high degree of accuracy and customer satisfaction, balancing employee and manager advocacy and business operating needs.
Participate in projects to bring HR Shared Services point of view and recommendations
Provide input to support process mapping, process improvements and documentation to ensure consistent, efficient and accurate services are being provided.
Liaise and partner with other HR functional areas to support and ensure proper execution of programs and projects.
Support internal audit requirements and practices, maintaining employee files in compliance with all laws and regulations and presenting audit findings with documented evidence
Ensure Data Life Cycle Management activities such as Data Quality audits, Data cleansing and Data enrichment
Manage priorities and effectively adjust based on volume and business necessity, engaging with management for guidance or approvals.

Who we're looking for:

College/University or during HR or related studies (Psychology, Administration, etc.)
Fluent in English and Portuguese are required

- + 2 Years' regional or global experience and/or working in a Shared Service center.

Computer skills, including MS Office
SAP knowledge is an asset.
Teamwork and customer service focus.
Sound judgmental at protecting sensitive materials and confidential information.
Proactively seeking for improvement opportunities.
A strong team player.
Being capable of taking a step back to look at a bigger picture.
Enjoy analyzing and solving problems.
Excellent communications skills.
Being flexible.
Hybrid position (2 days in person, 3 days working from home).

What we offer:

Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress.

Join PMI and you too can:

Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.
Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.
Pursue your ambitions and develop your skills with a global business our staggering size and scale provides endless opportunities to progress.
Take pride in delivering our promise to society: to deliver a smokefree future.

LI-Hybrid