Customer Service Analyst - Buenos Aires, Argentina - Bristol Myers Squibb

Bristol Myers Squibb

Empresa verificada

Buenos Aires, Argentina

hace 1 semana

Publicado por:

Sofía Rodríguez

beBee Recruiter

Descripción

Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department.

From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.

You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity.

Take your career farther than you thought possible.

JOB RESPONSIBILITIES:

Understand policies around order management and customer inquiries processes
Receive orders and enter them in SAP system after performing validations on order following defined business rules
Inform customers in case of quality issues related to product, recalls, or put on hold situations
Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
Monitor all open orders until completion and address exceptions
Archive order and delivery documents
Route inquiries to related department
Investigate customer's distribution complaints with warehouse
Handle customer complaints and disputes; resolve disputes; route disputes to the proper channels; determine root causes and inform customers of outcomes
Receive and resolve internal adhoc inquiries
Fluent and strong communication with customer care.

ADDITIONAL RESPONSIBILITIES:

Manage orders for new product launches and special orders (e.g. clinical trials, free goods)
Support internal and external audits
Support special Order to Cash projects
Additional distribution services to customer (scheduled deliveries)

KNOWLEDGE, SKILLS, and COMPETENCIES:
Education/Experience

Advance student or Undergraduate degree (Economic / Accountant / International trade/ Distribution /Commercial / Administration )
Fluent in English and Portuguese Language
Pharmaceutical industry experience preferred

Functional

Strong interpersonal skills
General knowledge of Accounts Receivables or Customer Services.
Strong customer services background and skills
Ability to assess and promptly resolve problems
Strong quantitative and analytical skills

Technical

Advance knowledge and use of office productivity tools (MS Office, Lotus Notes, etc.)

Uniquely Interesting Work, Life-changing Careers

On-site Protocol

Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.