Salesforce Administrator - Buenos Aires, Argentina - Kopius

Kopius

Empresa verificada

Buenos Aires, Argentina

hace 1 semana

Publicado por:

Sofía Rodríguez

beBee Recruiter

We are looking for a
Salesforce Administrator to join our team The project is within the
Financial industry and is based in
Chicago, IL.

Their platform exchanges the widest range of global benchmark products across all major asset classes.

Basic Qualifications

Responsabilities

Case work that involves researching problems, identifying solutions, build and implement declarative solutions of various levels of complexity.
Managing and maintaining cases with status updates, technical solutions, and next steps.
Assist with ongoing system administration including security, profiles, automations, custom objects, custom fields, etc.
Assist with release evaluations including updating user guides.
Ensure all modifications follow the change control processes including changes in sandbox environments, testing and signoff.
Train end users on new updates, features and functionality and provide guidance in accordance to processes and best practices.
Ensure data quality through clean

- up efforts (monthly reporting, lead clean up, etc.).

Adhere to Service Level Agreements (SLA) for response and resolution times of cases.
Develop adhoc reports and performs analysis on data as required.
Working in close collaboration with the Chicago based Salesforce project development team to understand current design and to keep up to date on newly developed functionality.
Provide exceptional customer service and support to end users, ensuring their needs are met effectively and efficiently.
Act as a primary point of contact for internal customers, addressing inquiries, troubleshooting problems, and escalating issues when necessary.
Demonstrate excellent English language skills, both written and verbal, to effectively communicate with customers and comprehend their requirements.
Maintain a professional and courteous demeanor when interacting with end users, fostering positive relationships and ensuring customer satisfaction.

Requirements:

4+ years' experience supporting the Salesforce platform (enterprise edition and above).
Salesforce Certifications.
Works well with large teams and is a good collaborator.
Proficient in time management with a strong ability to effectively prioritize competing requests, while managing user expectations.
Strong logical reasoning, critical thinking, and problemsolving skills.
Ability to engage with a wide range of stakeholders and build relationships.
Experience working within SLA guidelines and tracking key performance indicators.
Excellent written and verbal communication skills, a persuasive and passionate communicator.
Deep understanding of Profiles, Roles, Permission sets, Permission set Groups, public group, record sharing.
Deep understanding of features like flows, process builder, workflow, timebase automations, approvals and validation rules.

Position Type