Billing and Collections Executive - Buenos Aires - Darwin AI

    Darwin AI
    Darwin AI Buenos Aires

    hace 1 semana

    Default job background
    De jornada completa
    Descripción

    We are looking for a Billing and Collections Executive with an organized profile and strong attention to detail, to lead tasks related to billing, collections, internal/external customer service, and general administrative support. This role involves close coordination with different departments, as well as managing billing software and updating customer databases.

    Billing

    • Calculate and update monthly and projected billing in the corresponding file.
    • Issue invoices in Argentina using the ARCA system.
    • Issue invoices through the Receita Federal for operations in Brazil.
    • Coordinate invoice issuance from Mexico via the local office.
    • Issue invoices for the U.S. entity using Chargebee.
    • Enter new clients and configure plans, discounts, and specific terms in Chargebee.
    • Email invoices to clients.
    • Upload and submit invoices through clients' designated portals.

    Collections

    • Actively follow up on outstanding payments.
    • Record received payments in the billing file.
    • Reconcile payments across various bank accounts.
    • Record and maintain updated payment terms for clients.

    Customer Care

    • Manage inquiries received through the billing email inbox.
    • Resolve issues, resend or correct invoices, cancel transactions, apply discounts, renew payment links, update billing or shipping information, and share account statements with internal and external clients.

    Sales Assistant

    • Handle vendor onboarding: complete forms, send documentation, and register on client portals.
    • Keep customer and contract databases up to date.

    General Administrative Tasks

    Execute general administrative tasks as required, such as:

    • Managing commission payments for the sales team/partners.
    • Saving and organizing collection data.

    Requirements

    - Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

    - 2+ years of experience in billing, collections, or accounting roles.

    - Familiarity with client portals and electronic invoicing systems (e.g., ARCA, Receita Federal).

    - Previous exposure to regional billing processes (If you have done Argentina, Brazil, Mexico and the U.S. is a strong plus).

    - Proficiency in Microsoft Excel or Google Sheets for billing tracking and reporting.

    - Experience using billing and subscription platforms like Chargebee is highly desirable.

    - Language requirements: Spanish (Native/Fluent), English (Advanced), Portuguese (Desirable)

    - High attention to detail and organizational skills.

    - Strong communication and customer service abilities.

    - Team player, but able to work independently and proactively.

    Benefits

    ●   Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.

    ●   OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.

    ●   Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.

    ●   Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like

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