Strategy Architect, Innovation Leader - Buenos Aires, Argentina - Findasense

Descripción

Service Design

Findasense is a fast-growing company.

It has developed and deployed marketing and consumer interaction solutions to more than 40 markets over the last 4 years.

Since 2011, our team has doubled its size every year, and now comprises more than 250 full-time professionals.

Findasense is fully aimed and committed to creating an outstanding, global and networked organization, with innovation, creativity and smart client service practices at the heart of all operations and capabilities.

We love humble, talented, and ambitious people with strong 'can-do' and 'start-up' attitude.


MISSION

Our CX Strategy Architect will optimize, enhance, innovate, and sell Findasense Value Proposition in the field of Omni-channel Customer Experience, as a path to digitalize business for our clients.

OUTCOMES:

• Designing communication, creativity and digital Strategies according to our clients needs

Research, analyze and define strategic platforms according to the briefs, with the power of inspiring the agency's creative teams and offering a WOW factor to our clients.

• Optimizing and innovating our Products and Services.

Defining service solutions for our clients up to the very end of the process, including launch planning if needed.

Innovating our Products and Services portfolio on the continuous search of both cost efficiency and differentiation.

Documenting and maintaining our knowledge base in a comprehensive manner adapted for any stakeholder.

• Helping Sales department to lift up our Value Proposition

Connecting client's demand in market to the best fit into our Products and Services portfolio.

Integrating client's feedback into the service design and delivery routines as a tool for optimization and client's satisfaction.

Accompanying our Sales team on the process of selling and closing deals with clients when required.

• Aligning and guiding practices through short and longterm projects (e.g. pitches or adhoc consultancy projects).

Allocating best resources available and establish clear objectives and goals to satisfy clients' briefings, proposals requirements, or research projects.

Producing service methodologies on Marketing Services in order to keep sustainable competitive advantage for Findasense.


Requirements:


COMPETENCIES
Job Fit

Proficiency in Digital Marketing and Communications and Customer Experience Omnichannel.

Product Marketing

Planning & strategy resources and knowledge

Consultative Selling and Closing

Client Facing

Innovation and Technology-driven skills, both incremental and transversal

Knowledgeable in Business Strategy

Knowledgeable in creativity and brand's positioning

Fully proficient in English and Spanish. Other languages are a plus.

Cultural Fit

• Honesty.
• Relentlessly.
• Efficiency.
• Attention to detail.
• Analytical skills.
• Organization and planning.
• Fast Learning.
• Creativity and Innovation.
• Proactivity.
• Goal driven.
• Enthusiasm.
• High Standards.
• Communication Skills.
• Teamwork.
• Challenge willing.

Benefits
Findasense

Somos una compañía global de Customer Experience. Utilizamos el poder de los datos para crear experiências personalizadas y ejecutar estrategias mediante la creación de contenidos relevantes.

Nuestra misión es innovar y transformar la forma en que las organizaciones se relacionan con las personas, creando soluciones que impulsan la transformación digital de nuestros clientes.

El ADN de nuestra cultura, lo que nos diferencia y nos hace únicos como Findasensers, es el modelo EPIC (Estrategia, Propósito, Identidad, Cultura).

Creemos en un modelo de autogestión, de transparencia y en una cultura colaborativa.

Estarás dentro de un ambiente que te permitirá liderar proyectos nuevos y únicos potenciando el Innovation Leader que nos identifica a todos en Findasense.

Además de todo esto, beneficios como poder trabajar desde casa, flexibilidad horaria, 23 días de vacaciones, no trabajar en tu cumpleaños, seguro médico y dental, políticas pet friendly y de movilidad interna internacional, es lo que disfrutarás por ser un Findasenser, y muchas cosas más.

Te invitamos a vivir EPIC