Field Technical Support Representative - Buenos Aires, Argentina - DXC Technology

Descripción

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.

Who you are

· Relevant years of local in country experience: > 2 years
· Good oral and written communication skills in local language + English
· Good interpersonal skills
· Industry standard skills normally expected from an onsite support technician including:

• ServiceNow ticket handling

• Microsoft Windows and Apple operating system – all related issues

• How-to assistance of End User assigned IT devices and software

• Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.)

• Perform basic HW support for Desktop & Laptop:
o RAM upgrade
o Keyboard exchange
o SSD HD replacement

• Assistance on Software related issues (Standard & Non-Standard)

• Microsoft Office 365 suite

• Software deployment

• Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage

• Smartphones & Portable Devices experiences for SIM handling and provisioning

• Meeting room support (Audio and Video Equipment)

• Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches (local task pertaining to Smart Hands support)

• Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.

• Stock management (incoming & outgoing IT goods)

• End user training and education

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.