M365 Specialist - Capital Federal, Buenos Aires, Argentina - EY

EY
EY
Empresa verificada
Capital Federal, Buenos Aires, Argentina

hace 1 semana

Sofía Rodríguez

Publicado por:

Sofía Rodríguez

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Descripción
EY Job Description

Job Title:
M365 Specialist (Supervising Associate)

Location:

AR

Function:
(Category for Job Posting)

Microsoft M365 Engineer

Skill Level:
L4 Expertise in

M365 Tenant management, PowerShell Automation, Security & Compliance features.

Sub Function:

Microsoft 365 Services Reports to (Job Title):
Global M365 Engineering Services Lead John George

Job Summary:
(Briefly describe the main objectives and purpose of the job. Why does the job exist? What is it expected to accomplish?)

This role is for an experienced M365 engineer, with good knowledge around the M365 platform and its associated services. The individual will also be providing support for areas involving PowerShell scripting, licensing, provisioning, authentication, MS Graph APII etc. with a good understanding of M365 RBAC models, AAD, M365 Groups, and in-depth understanding of Security & Compliance features.
The role is part of a Global EY Microsoft 365 support team in a large, complex, and multinational environment.


Essential Functions of the Job:
(Identify and describe essential functions, or primary duties and responsibilities. Assume that the reader does not know the role or function of the job.)

  • Core M365 engineering work (mainly focused In M365, identity lifecycle management, M365 license assignment, service delivery and management, incident/problem triage of managed services)
  • Administering Power Platform service like Power Automate, Power BI and Power Apps. Experience in Power BI administration, Premium capacity, Data connections, Gateways, Power Platform Environment management
  • Working with other engineers and operations staff to test, implement and transition new services, or upgrades to existing core foundational services in the M365 space
  • Support for the various existing services such as end user Mailbox provisioning, M365 identity integration, environment management, Azure AD Group Based licensing.
  • Provide input and recommendations on areas of service improvement both from a technical point of view, but also from a process perspective.
  • Responsible for certain technical and nontechnical deliverables within assigned projects and areas of responsibility, including collaboration with solution architects, engineers, operational staff, project managers and core service owners.
  • Reporting and KPI statistics gathering to complement service ownership

Analytical/Decision Making Responsibilities:
(Describe the kind of problems and challenges typically faced, and decisions required to perform the job, as well as recommendations made to supervisors or others. Focus on the nature of existing policies, precedents and procedures used to guide decisions, and the degree to which the incumbent is free to make decisions requiring interpretation and judgment. Provide an example.)

  • Proactively anticipate service issues before they occur and able to make recommendations around resolution.
  • Sound analytical and problemsolving skills are required to manage multiple technical challenges from multiple services and projects simultaneously
  • Evaluate recommendations provided for service improvements, with the ability to identify any gaps or alternate solutions.

Knowledge and Skills Requirements:
(Describe the knowledge or skills needed to perform this job; these may be technical, managerial or behavioral in nature and can be divided by "Mandatory" and "Optional / being considered as an asset)

Essential

  • Experience with M365 implementations ideally across multiple sites and geos.
  • Understand attribute management as it relates to O365 identities such as user objects, O365 Groups, Exchange shared mailboxes, License Management etc.
  • Experience with integrating internal infrastructures and processes with Office 365 cloud environments, including security and RBAC models.
  • Windows and Remote PowerShell scripting, Graph API skills
  • Strong documentation and troubleshooting skills.
  • Excellent communication and presentation skills
Beneficial

  • Good understanding of core and secondary M365 services such as Stream, Yammer etc.
  • Expertise in PowerShell Automation
  • Good understanding of Azure and Active Directory in a multi forest/domain infrastructure, including authentication and authorization principles.
  • User account management and troubleshooting
  • Technical project management skills.
  • Good soft skills.

Supervision Responsibilities:
(Describe the level of supervision received (i.e., the frequency of supervisory contact, degree to which the individual acts independently and on what kinds of issues). Describe the level of supervision of others, if any (i.e., assigning work, reviewing performance, direct or indirect responsibility).

  • No direct supervision responsibilities for this role, but needs to have the ability to network with technical and nontechnical contacts across various teams to help provide appropriate support for existing services, as well as helping to drive delivery of solutions and/or resolution of various p
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