Client Success Representative - Buenos Aires, Argentina - BetterVet

Descripción

Location:
Remote

Schedule: 40 hours per week, negotiable, including every other Saturday or Sunday


THE OPPORTUNITY
We are seeking a Client Success Representative to join our team.

As a Client Success Representative, you will be the first point of contact for our clients and our veterinary staff, providing them with exceptional service, addressing their inquiries and concerns, and ensuring their overall satisfaction.

You will play a crucial role in maintaining positive client relationships and promoting our company's reputation for outstanding client support.

WHAT YOU WILL DO

• Scheduling mobile veterinary appointments for a geographically distributed team of veterinarians and technicians across the US.
• Serving as the crucial link between patients and their veterinarians, maintaining a keen awareness of daily schedules to optimize client availability.
• Prioritizing patient triage to enhance client and patient care.
• Handling prescription refills in accordance with doctor approvals.
• Assist clients in resolving issues, concerns, or complaints effectively and efficiently.
• Work collaboratively with other team members to solve client problems and provide solutions.

YOU'LL BE A GREAT FIT IF YOU

• You possess fluent English language skills.
• You are technologically adept and comfortable with various software tools.
• Your scheduling capabilities are exceptional, and you can adapt quickly to changing circumstances.
• You can work autonomously while effectively collaborating with your virtual team.
• You are passionate about making a difference in the lives of pets and their families, and this commitment shines through in your work.

Nice to Have:

• Background in Veterinary Medicine or Biology studies.
• 2+ years of previous experience as a Veterinary Receptionist or Client Service Representative, in addition to 2+ years of prior experience as a Veterinary Technician or Veterinary Assistant.
• Prior experience in a call center or sales role is preferred.
• Familiarity with Google Suite, Hubspot, Ezyvet, and experience with a cloudbased phone system.

Performance Measurement:

The Client Success Representative will be responsible for meeting and exceeding defined Service Level Agreements (SLAs) related to response times, issue resolution, and client satisfaction.

Performance will be regularly assessed based on these SLAs to ensure the highest standard of service delivery.


WHAT YOU CAN EXPECT FROM US

Your happiness and well-being matters We
offer a wide array of benefits and programs, including:

• Competitive salary
• Generous PTO

ABOUT US
BetterVet is a national full-service mobile veterinary practice. Our mission is to provide a better veterinary experience for pets, their families, and our veterinary care providers. BetterVet's culture is empowering and supportive and allows for excellent work/life balance. We believe that input from all voices informs innovation and strengthens our business. As such, we are dedicated to employing people from various backgrounds with unique experiences and perspectives.

BetterVet provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.