Leader Support Specialist - Buenos Aires, Argentina - The Church of Jesus Christ of Latter-day Saints
hace 1 semana
Descripción
Seek to understand the leader challenges and analyze the best way to resolve all issues completely and timely with little help.
(Answers may not always exist.)- Appropriate use and contact with the Collaboration Cloud to provide a stronger specialized knowledge to meet ecclesiastical leaders needs.
- May assist in creating specific training and self
- Provide input into process, procedures, systems, and training improvements, based on feedback from leaders.
- Look for ways to improve processes and provide feedback to the Area Leader Support Manager.
- Work with the Global Services Department (GSD) and Area personnel as needed.
Required:
- Bachelor's Degree
- 1 year of applicable work experience in a contact center environment, or a combination of education and applicable experience of 5 years.
- Strong listening skills to understand the customers needs and know how to help them.
- Good customer focused approach to finding solutions and working with leaders.
- Ability to provide feedback on processes to help make changes and improvements.
Preferred:
- Experience with a Customer Relationship Management system with Service Now Knowledge of Church organization and leaders responsibilities an advantage
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