Client Service Analyst - Buenos Aires, Argentina - JPMorgan Chase Bank, N.A.

Sofía Rodríguez

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Sofía Rodríguez

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Descripción

Description of the role
J.P.

Morgan is a global leader in financial services, providing strategic advise and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

This is a role that requires the individual to demonstrate a combination of skills to deliver at critical points of a fixed income index product life cycle:


  • Data analysis for a new index strategy and highlighting key index trends
  • Feasibility study to gauge and improve system efficiency for complex implementation and maintenance
  • Effectively communicate business objectives to partnering teams in technology, calculation agent, and commercialization
  • Manage complex projects for platform design; system migration and integration; and endtoend process improvement for product development.


The role requires the individual to exhibit sound relationship management and communication with internal and external stakeholders, analytical problem solving, and teamwork and time management.


  • This role would involve understanding the building blocks (rules, market structure, client usage and clientele) of the fixed income index product suite and the intricate systems (legacy and upcoming) involved in developing and running them.
  • Ensure the client queries, stakeholders queries are resolved in a timely manner
  • Escalate wherever necessary
  • Continuously improve product and service quality through daily market surveillance, communication with market participant, data and financial analysis, enhancing process controls, and ensuring data quality.
  • Perform in depth analysis on an individual security or portfolio of securities and explain nuances to colleagues and clients.

Required Qualifications, Skills and Capabilities:


Minimum education and requirements:

Bachelor's degree or equivalent in Quantitative Finance or Management in Information Systems and 2 or more years of related work experience in the relevant field in financial services.


Work timing:


  • 11:00 am BA time (flexible)

Essential skills:


  • Excellent communication skills (both written and verbal) and strong teamwork ethic
  • Demonstrate ability to work effectively and independently across different businesses and functional area
  • Ability to work under pressure
  • Strong technical skills in Excel and PowerPoint
  • Should be able to collaborate and communicate effectively with multiple senior stakeholders
  • Comfortable facing off to senior management and Business heads within the firm
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.


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