Senior Systems Engineer – IT RDM Operations AMER - Greater Buenos Aires

As a Senior Systems Engineer in 'IT RDM Operations AMER', you will be part of a global IT · organization supporting critical systems that enable our Medicine and AH Global Innovation · business functions. You will collaborate closely with international teams, ensuring our · platf ...

Descripción del trabajo

As a Senior Systems Engineer in 'IT RDM Operations AMER', you will be part of a global IT

organization supporting critical systems that enable our Medicine and AH Global Innovation

business functions. You will collaborate closely with international teams, ensuring our

platforms remain stable, compliant, secure, and continuously improving. This role combines

technical ownership, operational excellence, and stakeholder collaboration in a highly

dynamic environment.

Job Responsibilities

System & Application Lifecycle Management

• Own the complete lifecycle of systems and applications, including planning,

implementation, validation, optimization, and retirement.

• Maintain all lifecycle and GxP‐compliant documentation, performing regular system

performance reviews.

Operations, Support & Service Management

• Ensure stable and secure day‐to‐day system operations across environments.

• Coordinate with 1st–3rd level support teams for efficient issue resolution.

• Lead Incident and Problem Management, monitor SLAs, and drive improvements to

system reliability and user experience.

Compliance, Security & Risk Management

• Conduct GxP system assessments and support Deviations and CAPA processes.

• Monitor audit trails, access controls, and error logs, managing vulnerabilities and

remediation activities.

Infrastructure & Technical Coordination

• Coordinate backup/recovery processes and lead Disaster Recovery testing.

• Support infrastructure remediation, migrations, patch coordination, installations,

configurations, and interface maintenance.

Change, Configuration & Release Management

• Manage system changes, configurations, enhancements, and vendor-driven updates.

• Ensure environments remain compliant, documented, and audit‐ready.

Vendor & Stakeholder Collaboration

• Collaborate with business partners, infrastructure teams, and external vendors to

ensure aligned and effective delivery.

• Manage user access, licensing, system archiving, and decommissioning activities.

Required Experience

• 5+ years of experience in System Engineering or SME roles within IT projects.

• Degree in Information Technology or equivalent preferred.

• Experience in system support and incident/ticket management using ITSM tools

(ServiceNow, Jira, Confluence).

• Hands‐on experience with DevOps, SCRUM, and Agile methodologies.

• Experience supporting SaaS solutions and acting as a technical SME.

• Background in translating business needs into technical designs.

Required Skills

• Strong technical background including SQL, Linux, Windows System Administration,

Windows Server/database environments, Scripting (PowerShell, Bash), MS PowerTools,

Citrix, and SaaS/PaaS/IaaS solutions (Azure preferred).

• Ability to analyze, challenge, and optimize business and IT processes.

• Experience in product‐oriented environments.

• Excellent communication, collaboration, and stakeholder/vendor management skills.

• Detail‐oriented, autonomous, accountable, and customer‐focused.

• Fluent English (spoken and written).

Esquema hibrido en Munro