Software Engineer II - Bahía Blanca

Job summary

We are looking for a Salesforce Software Engineer II to join our team in Argentina. This role is dedicated to the development, administration, and ongoing support of Salesforce Service Cloud and Case Management functionality used by our Customer Support and Technical Support teams.

Responsibilities

• Design, configure, and develop Salesforce Service Cloud solutions to support case management, escalation, knowledge base, and support workflows.
• Administer and maintain Service Cloud features, including queues, assignment rules, milestones, and entitlements.
• Build and enhance functionality using Apex, Lightning Web Components (LWC), and Salesforce APIs.
• Write and maintain unit tests for Apex and regression scripts for Lightning components, supporting UAT cycles.
• Assist with data quality initiatives including deduplication, validation rules, and ensuring cross-system sync accuracy.
• Integrate Salesforce with internal and third-party applications to streamline support processes.
• Manage sandbox environments, change sets, and deployment workflows to maintain release hygiene.
• Partner with Salesforce Administrators to ensure system stability, data integrity, and security compliance.
• Support monitoring of Service Cloud KPIs, SLA compliance, and recurring issue trends to drive continuous improvement.
• Troubleshoot and resolve Salesforce-related issues, providing Tier-3 technical support when needed.
• Document configurations, flows, integrations, and maintain up-to-date system process notes for team knowledge sharing.
• Ensure proper use of profiles, roles, field-level security, and audit trails in alignment with compliance requirements.
• Pursue Salesforce certifications and skill development with a clear growth path toward senior engineer responsibilities.

Descripción del trabajo