Site Reliability Engineer (Middle) ID38916 - Salta

Job summary

Join AgileEngine, an Inc. 5000 company, and create award-winning software for Fortune 500 brands and trailblazing startups. Work with people who care and grow in a people-first culture.

Responsibilities

• Manage alerts daily, check systems, and escalate issues as needed;
• Be part of a team that provides 24×7 oncall support for critical SaaS events;
• Document issues and remediation steps;
• Proactively create appropriate monitors in the EKS/K8S ecosystem;
• Deploy to EKS/K8s cluster using Terraform and Helm;
• Learn and maintain existing infrastructure running under Docker Swarm;
• Improve existing infrastructure health by implementing checks and scripts to correct known issues;
• Maintain and develop deployment code;
• Automate manual tasks;
• Implement/integrate new technologies in our Cloud Infrastructure;
• Collaborate with other teams and departments to provide the highest level of support and assistance;
• Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes;
• Work closely on solutions with Support, Customer Success, Migration, and Professional Services teams to provide the best in class SaaS service to our customers;
• Perform RCA and take necessary corrective actions to prevent the recurrence of issues;
• Create and assign alertrelated actions to the appropriate team after the investigation;
• Handle support requests for environmentspecific actions;
• Identify and provide automation requirements to improve RCA.

Descripción del trabajo