Success Hub Leader (BB-30738)

Encontrado en: JobsSearch

Job Details This position plays a critical role within the Customer Success Group (CSG) and the Specialist Community by managing a team of Success Specialists and serving as a strategic advisor and regional leader for their respective team that impact the company’s largest, most complex premier customers. The Director role in the Specialist Community is an integral part in ensuring the overall success and ongoing evolution of the global Specialist Community. This is an incredible opportunity to become part of a team of experts to drive growth and expertise across the most innovative company in the world, and help define the vision and usage for the next generation of Cloud solutions. This forward-thinking front runner will be responsible for hiring, building and developing a team of Success Specialists focused on the delivery of Accelerators and other customer-facing engagements. Accelerators are targeted engagements designed to increase product awareness, provide industry best practices, and drive business transformation to improve Customer adoption and consumption of salesforce products while ensuring Customer Success. In this role you will ensure consistent delivery best practices are applied and influence the overall global engagement and delivery approach. Ensuring the success of our Specialists while securing the highest CSAT and business outcomes is a top priority. You will lead their team to achieve program and individual success by focusing primarily on the following: Own all facets of day-to-day management of the Success Specialist team Recruiting, hiring, training and career development Mentoring and developing Success Specialists to drive high quality Success Program deliveries that lead to successful customer business outcomes Achieve or exceed monthly/quarterly/yearly business targets, providing management with an accurate forecast. Report on Success Program activity and deliver feedback on weekly scorecard and productivity metrics to senior management Collaborate with other Specialist Managers on the execution of business objectives and support programs such as: Success Program Deliveries, high CSAT Scores, Successful Business Outcomes, Customer References, Certifications and Badges Work with program leaders to support optimal capacity planning and resource allocation Partner with the Success Programs team to refine and provide feedback on delivery tools and processes that will cultivate a team of efficient and effective Success resources for every customer engagement Key competencies: 6+ years people management experience 7+ years of enterprise consulting experience or equivalent, including CRM or ERP implementation experience. Strong analytical skills with the ability to oversee and manage the Specialist team’s Business Metrics, productivity and outcomes leveraging the salesforce platform Occasional travel for key meetings (expected average of 10%), but may vary based on internal and client requirements Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster healthy dialog Deep understanding of industry best practices and implementation experience of the salesforce product suite Proven ability to interact with all levels of an organisation with technical and non-technical customers, attain relevant technical and business requirements, and articulate comprehensive solutions A seasoned expert in applying CSG concepts, practices and procedures to help drive customer success An expert at uncovering operational challenges and opportunities and creating a recommended plan of action Benefits & Perks: Competitive compensation Employee Stock Purchase Program Catered lunch in the office 3 days a week OSDE 410 for the family group Wellness and Education Reimbursement Unlimited PTO Parental Leave Childcare subsidies And more! Accommodations

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calendar_todayhace 5 días

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location_onBuenos Aires, Argentina


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