Help Desk Representative I - Buenos Aires, Argentina - NCR

NCR

Empresa verificada

Buenos Aires, Argentina

hace 2 días

Publicado por:

Sofía Rodríguez

beBee Recruiter

Descripción

About NCR

NCR Corporation (

NYSE:
NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

TITLE:
Help Desk Representative

LOCATION:
Buenos Aires

AVENIDA BELGRANO(Argentina)

GRADE:
6

POSTION SUMMARY & KEY AREAS OF RESPONSIBILITY

El Agente de Help Desk (HDA) trabaja en un ambiente de Call Center de alto volumen de llamados.

Guiándose por el Remote Incident Management Process, la primera responsabilidad del HD es ejecutar el soporte técnico de primer nível con el usuario final que requiere la atención.

Usando soluciones conocidas documentadas en las bases de conocimiento, el HDA trabaja con los clientes para resolver problemas técnicos en forma remota, los cuales pueden ser de procedimientos, de software, de hardware u operacionales.

Si la solución remota nos es posible, el HD debe derivar al usuario a un taller oficial, o escalar el problema a los especialistas de nível II.

El HD puede interactuar con clientes internos y externos:

usuario final, CE ́s, talleres oficiales, soporte nível II del cliente y proveedores externos, con el objetivo de encontrar la solución final al problema reportado.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity.

All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies:
NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.