Global Meeting Room Technology Specialist - Buenos Aires, Buenos Aires Province

Job summary

This position will operate/support the Global Audio and Video Conferencing Services as part of the Meeting Room Technology Specialists team at EY. The Engineer (AV Specialist) will need to perform proactive monitoring and troubleshoot the issues prior to end-users reporting it as an incident.

Responsibilities

• Monitor EY Meeting Room AV devices followed by primary troubleshooting and proactively identifying issues.
• Escalate the issues to next level without any delay if team not able fix the issues during primary troubleshooting.
• Raise the service now tickets to document every incident/ request.
• Generate different AV monitoring reports according to the business requirements.
• Identify the topics which need knowledge article according to the queries received from end users and support the knowledge article creation.
• Respond to queries from the end user for their conferences (via Phone, Email, IM chat).

Skills And Attributes For Success

• Basic knowledge of the below Meeting Room technology, devices and peripherals.
• CISCO/ POLY video conference.
• Microsoft Teams Rooms.
• Surface Hub.
• Microsoft Teams.
• Real connect platform.
• Condeco.
• Outlook.
• Peripherals (Displays, Camera bars, wireless presentation devices, etc).
• AV Monitoring tools.
• Excellent communication and Problem-solving skills.
• A passion for customer service.
• The ability to collaborate with teams within EY and help support users at all levels, and be comfortable managing large audiences.

Descripción del trabajo