Cloud Operations Engineer - Buenos Aires, Argentina - BETSOL

BETSOL

Empresa verificada

Buenos Aires, Argentina

hace 1 semana

Publicado por:

Sofía Rodríguez

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Descripción

Company Description:

Job Description:

Qualifications:

Be part of Cloud Operations team and work with other functional groups and stakeholders and ensure the Cloud Platforms and Applications are stable, up and running.

Responsibilities:

Monitor and manage Cloud based infrastructure (Azure)
Contribute significantly to customer satisfaction
Manage Incident, Problem and Change Management requests remotely to Global Avaya Managed Service and Cloud accounts meeting SLA compliance.
Follow prescribed escalation policies to ensure customer outages are resolved with the appropriate time frames. Expected to be process oriented following ITIL practices.

EXPERIENCE

Previous exposure supporting global customers, working in 24*7 environment
Experience working in a Public Cloud, Private Cloud SaaS or Managed Service would be preferred

SKILLS & COMPETENCIES

3+ years of Software/IT industry experience and 2+ years of hands-on experience in the following areas:

Good understanding of public cloud concepts, especially Azure.
Troubleshooting experience with Kubernetes, Containers and microservices architecture
Should have working knowledge of Public/Hybrid Cloud/Virtualization, Windows/Linux servers, Database and Networking concepts.
Troubleshooting skills with knowledge of Wireshark, Fiddler, Putty, network sniffs, etc.
Indepth understanding of Session Initiated Protocol (SIP)
Experience with APM & monitoring tools like Google Cloud Logging, Datadog, Prometheus, Grafana etc.
ITIL knowledge and certification would be an asset
Ability to quickly assimilate technical and nontechnical information
Ability to prioritize and multitask as needed
Outstanding collaboration and communication skills
Demonstrated Oral & Written Communication skills in English
Experience in the following Avaya products will be an added advantage o Avaya Experience Platform o Avaya Aura (System Manager, Session Manager, CM) o Avaya Session Border Controller for Enterprise (ASBCE)

ADDITIONAL INFORMATION

Full time role servicing Avaya Global Customers.
Willingness to be on call in a 24x7 environment primarily supporting the Americas regions
No travel is required.
Position is Remote / Virtual office.

EDUCATION/QUALIFICATION

Bachelor's degree in Computer Science, IT, Electrical Engineering or equivalent industry experience

- (Desired) Microsoft Azure Certifications and/or Google Cloud Platform
- (Desired) ITIL 3.x or 4.x Certification

CloudOps role split:

Avaya Application support / troubleshooting 40%
Customer engagement
Managing troubleshooting bridges
Mitigating issues by investigation through logs, cloud infrastructure issues etc
Monitoring and Reacting 20%
Monitor for SaaS and cloud infrastructure issues
Investigate the root cause for Cloud platform alerts
React to alerts and mitigate issues by taking corrective action
Deployments 20%
Biweekly deployment to cloud infrastructure
Other projects 20%
Change management
Public status page updates during incidents and maintenance

- work with cross-functional teams
- etc