Senior Operations Representative, Ship Operator - Buenos Aires, Argentina - ISS Group Holdings Limited

Descripción

Who we are:

At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere.

We use technology and our global network to help our partners connect to a smoother, smarter ocean.

Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 2,500 committed professionals.

Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience.

We embrace change and are open to new thinking and pushing for positive change in our industry.

Sound like the place for you?


Business Need / Purpose of Role

The Senior Operations Representative (Ship Operator) reporting to Operations Manager is responsible for providing logistics service to our Principals to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office, managing vessel requirements, procurement of relevant vendor services, and undertaking vessel boarding as required.

The Senior Operations Representative performs office and non-manual work assisting Inchcape in the running and servicing Inchcape's 24-hours-a-day, 7-days-a-week on-call services commitments to its Principals.

Objectives & Measurement - Key Responsibilities

• To coordinate and assist the vessels with inward/outward clearance providing all necessary husbandry assistance to the Master and Principal ensuring fast efficient and smooth turnaround in port.
• Provide Operational and Service Delivery Excellence to make Inchcape the vendor's choice to customers in the port.
• Manage and distribute workload, annual leave within the Port Office team ensuring effective management, also including Performance Evaluation Appraisals for direct reports. Drive and direct daily port operational meetings.
• Monitor and drive vessel's operations in accordance with Inchcape policies and procedures so that all relevant requirements are fulfilled in delivery a highlevel quality service that meets the principal's needs. Ensuring all staff are managing tasks in accordance with Inchcape QA requirements.
• Identify and report new growth opportunities and ensure that these are developed in association with regional and group functions. Develop a close and communicative relationship with all Inchcape principals, especially those which have or potentially may have activities with the respective Port Office
• Ensure that Port Office is processing inward and outward clearances of all vessels and in compliance with laws and regulations as set down by Government, such as Immigration and Port Authorities. Assisting and educating staff in all areas of shipping documentation where necessary.
• Performing all the arrangements in close coordination with head office for crew changes, medical cases and crew shore passes as per vessel/principal's requirements in order to accomplish fast and costeffective turnaround of vessels.
• Ensure strict compliance to all relevant safety, quality and environmental procedures in accordance with Inchcape Quality Management System and Inchcape Health and Safety Environment Policies and Procedures to deliver high quality services to the customers.
• Manage local overhead and commercial budget at the port, and generate and monitor port commercial budget and forecasts as per schedule.
• Monitor Ports data integrity and performance through YourISS2 whiteboard and perform accurate and timely updates of YourISS2 and other systems in order to meet principals' requirements and key performance indicators set by the company and principal. Identify and implement local training requirements.

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Ensure daily preparation and submission of vessel movement reports to the head office, as well as meeting weekly and monthly reporting requirements. Continuous improvement on operational systems and processes.

• Ensure that proforma prefunding requests have been forwarded to the Principal prior to vessel arrival, and that all operators are working to OK to sail requirements. Ensure that a checklist is maintained attesting the funding situation. Compliance with all financial aspects and requirements of a vessel appointment.

External Providers:

• Establish and maintain relationship with principals, relevant government departments and agencies, local authorities and service providers to exchange information and views to ensure that the company is providing the appropriate range and quality of services.

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Drive and deliver a positive customer experience at all opportunities to both internal and external stakeholders whilst ensuring compliance with regulatory and principal requirements.