Ebilling Support Analyst - Buenos Aires, Argentina - Baker McKenzie

Baker McKenzie

Empresa verificada

Buenos Aires, Argentina

hace 1 semana

Publicado por:

Sofía Rodríguez

beBee Recruiter

The eBilling Support Analyst will provide support to billing and other teams engaged in e-billing activities.

Responsibilities:

Monitor eBilling Management Tool to identify, troubleshoot and resolve invoice rejections. Route invoice rejections via Service Now for resolution when required.
Escalate unresolved ebilling rejection issues to management for followup.
Update and maintain Ebilling Management Tool with the current status and resolution progress of invoice rejections.
Escalate deviations from standard processes to management to ensure resolution on a timely basis
Evaluate complex situations using experience and multiple sources of information to arrive at the best possible resolution or recommendation
Work independently to complete assigned tasks and responsibilities to meet agreed objectives and SLAs
Communicate effectively with different audiences (including peers and Center management, inmarket business partners and others) in a way that is sensitive to the audience
Perform other duties as may be assigned

Skills and Experience:

Bachelor's degree in business administration, commerce, finance, or related courses
Strong prior experience in an eBilling role
Sound understanding of commonly used Legal eBilling Vendors
Keen attention to detail and effective organizational skills
Ability to prioritize and handle multiple tasks to meet deadlines
Ability to perform at high levels in a fastpaced everchanging work environment and successfully adapt to changing priorities and work demands
Strong problemsolving and analytical skills
Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
Exercise required a degree of tact and diplomacy when dealing with others and in handling sensitive issues
Flexibility to work a reasonable shifting schedule is required