Av Support Specialist - Capital Federal, Buenos Aires, Argentina - EY

Empresa verificada

Capital Federal, Buenos Aires, Argentina

hace 6 días

Publicado por:

Sofía Rodríguez

beBee Recruiter

Descripción

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
This position will operate EY's Global Audio & Visual Support Service.

The AV support Specialist will proactively monitor AV devices, respond to monitoring alerts and provide L1/ L2 end users support to resolve common Meeting Room issues.

The role also provides guidance to the end users about Meeting Room peripherals queries and helps them experience for a smoothly running meeting.

The opportunity

EY's dedicated AV Support Service plays a key role in the smooth management of meetings rooms, enabling a great experience for organizers, presenters, and attendees.

These meetings are key enablers for EY's purpose of building a better working world, and this position helps us realize the value of those meetings.

Your key responsibilities

Skills and attributes for success

The AV Support Specialist will be team players who can advocate for their customers while understanding the technology and compliance requirements of event and meeting platforms.

Experience: Approximately 2 to 4 years of experience working with or supporting video conferencing and collaboration technologies in large, complex environments.
Maintains solid interpersonal skills to engage in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network of peers and others of influence. Uses these relationships to partner with colleagues based on technical expertise and challenge insightfully to improve connectivity and propose credible options in solutions
Maintains solid communication skills to adapt communication style to the style of others, developing rapport and staying calm under pressure and to build and maintain strong relationships across the levels of a matrixed, geographically dispersed organization using advanced oral and written English communication skills.
Manifests an analytical and problemsolving ability appropriate to the role to escalate and negotiate assigned issues in IT technical investigations, to handle multiple and shifting priorities in a timely fashion across a broad spectrum of operating environments and to drive solutions that are both financially sound and operationally feasible.
Possesses an advanced knowledge of the Service Now system to record incidents and remediation as well as appropriately use the tool's features and functions.
Education: Bachelor's degree holder

To qualify for the role, you must have

Fundamental knowledge of ITIL to recognize appropriate aspects in the Incident, Problem, Change and Availability processes as it related to Data Network activities and workflows.
A passion for customer service
An inquisitive mind focused on problem solving
A resilient attitude and the ability to remain calm even in high pressure situations
The ability to work with and help people at all levels, and comfort with large audiences
Ready to support other team members and to transfer knowledge.
Basic experience with knowledge of or proven interest in common collaboration devices such as:

CISCO/ POLY video conference devices

Microsoft Teams Rooms

Microsoft Surface Hubs

Real connect platform

Condeco room signs

NEC, Samsung and LG displays

Shure and Biamp audio components

Crestron room controllers

Poly Pano, Barco Clickshare and Mersive Solstice wireless presentation devices

Poly and Logitech cameras and camera/sound bars

Excellent advanced English communication skills (spoken and written)

Ideally, you'll also have knowledge of, experience with or exposure to:

Meeting room products in general.
Knowledge in Video and Signalling standards & protocols.
Webex and Zoom.
Teams Admin centre.
Microsoft Teams.
AV device management consoles.
Some study toward the CTS certification.

What we look for

We seek friendly, engaging, open-minded team players who are passionate about helping people, and enjoy using technology to enable solutions.

People who succeed on our team are proactive, customer-centric and not afraid to try.

What we offer

Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It's yours to build.

EY | Building a better w