Senior IT Support Officer - Capital Federal, Buenos Aires, Argentina - The Sandbox

The Sandbox

Empresa verificada

Capital Federal, Buenos Aires, Argentina

hace 1 semana

Publicado por:

Sofía Rodríguez

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Descripción

As a Senior IT Support Officer, you will be responsible for providing exceptional technical support and expertise to our organization, ensuring the smooth operation of our IT systems and infrastructure.

You will play a key role in troubleshooting and resolving complex technical issues, managing IT projects, and mentoring junior support staff.

Responsibilities

Be the administrator of Workspace solutions: Google Workspace (GSuite, Gmail, etc.), Okta Identity Management, Jumpcloud
Assist the teams with the onboarding and offboarding of employees**:fresh Windows 11 Pro installs, setup user accounts, configure security, enroll devices, setup user software
Procurement and inventories management: manage the stock of devices (hardware) and purchase software licenses manage the inventory of devices and licenses.
Manage fleet of laptop devices to maintain security and systems patched and uptodate.
Provide advanced technical support to endusers by resolving complex hardware, software, and network issues (corporate Wi-Fi) in a timely manner.
Investigate and diagnose network outages or other system failures, and implement appropriate solutions to minimize downtime and ensure business continuity.
Develop and maintain technical documentation, including Standard Operating Procedures, System Configurations, User Manuals, and Troubleshooting Guides.
Evaluate and recommend hardware and software solutions to meet organizational requirements, considering factors such as cost, compatibility, and scalability.
Ensure compliance with security policies and procedures, and implement appropriate measures to safeguard data and systems.
Collaborate with vendors and thirdparty service providers to address escalated technical issues and manage support contracts.

Requirements:

Requirements:

Advanced English level, both written and orally, with ability to produce quality documentation when needed.
Proven experience in providing technical support in a senior or lead capacity, preferably in a corporate environment.
Experience in the management of Google Workspace & Okta, and experience in using JIRA software as a user
Proficient in operating systems Windows & macOS
Experience in operating and managing ISP & corporate Wi-Fi networks.
Experience in management of fleet of devices and other hardware inventories.
Organizational and management skills, ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
Exceptional interpersonal and communication skills, with the ability to communicate technical information to nontechnical users.
Proven project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
Strong attention to detail and a commitment to delivering highquality work.
Ability to work independently and as part of a team, with a customerfocused approach.