Iqa Auditor de Calidad - Buenos Aires, Argentina - Cognizant Technology Solutions

Cognizant Technology Solutions

Empresa verificada

Buenos Aires, Argentina

hace 1 semana

Publicado por:

Sofía Rodríguez

beBee Recruiter

Descripción

At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.**We are currently looking for a
IQA Quality Auditor.

What you ́ll do?

What do we value?
People with initiative and responsibility, who have good diction and excellent treatment with the client. We will assess those who have a technical profile or related experience in the role.

Key Responsibilities:

Perform sample reviews in order to monitor compliance with customer's requirements.
Complete special projects and adhoc analyses as requested, often requiring effective

- understand operational results and trends.

Develop reports and dashboards to analyze performance, productivity, effectiveness, among others, of the team. Make recommendations to Management to improve inefficiencies.
Participate in the development of quality monitoring forms, samples, quality standards and

- training.

Track actions and their impact on the overall operation.
Provide Support team management with regular feedback on employee performance.
Coordinate with Training team to document and ensure adherence to policies, procedures and processes. Suggest changes as identified.
Track, analyze and distribute KPIs on a daily, weekly and monthly basis to the management team.
Escalate opportunities for growth.
Calibrate constantly on audit review criteria to ensure the client's and our operation's understanding of the processes is the same.
Carry on area's metrics' Performance Improvement Plans

Necessary skills and experience required:

Excellent written and verbal communication.
Excellent communicator with great interpersonal and presentation skills.
Excellent customer experience.
Knowledge in Google tools: Spreadsheets, Slides, Docs, etc.
Capable of providing feedback, pointing out areas of improvement.
Attention to detail.
Previous experience in Quality/ Contact Center is a plus.

-
Advanced level of German

Why Cognizant?
- _A career_ in one of the largest and fastest growing IT services providers worldwide.
- _Ongoing support_ and funding with training and development plans.

Opportunity to work for _leading global companies_.
Our _work environment is diverse_, collaborative and inclusive. We create conditions for everyone to thrive.
A highly _competitive salary_ and _great benefits_, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

Location:
Buenos Aires, Argentina.

Shift:
Full Time.

Are you ready?**
Join our team**
Employee Status :Full Time Employee

Shift :
Day Job

Travel :
No

Job Posting :
May

**About Cognizant