Spa Supervisor - Pilar, Argentina - Hilton
Descripción
A Spa Supervisor is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets.
What will I be doing?
As a Spa Supervisor, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience.
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
- Ensure client experience is proficient including bookings, payments, and consultation cards
- Interact and communicate effectively with clients, members, team members, guests, and management team
- Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
- Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
- Manage customer feedback effectively to ensure issues or compliments are escalated to enable longterm improvements in products and services
- Comply with hotel security, fire, and health and safety regulations
What are we looking for?
A Spa Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
- Experience working in the spa industry
- Relevant qualifications for the role
- Positive attitude
- Good communication skills
- Committed to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
- Passion for customer service
- Relevant qualifications
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.
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