Customer Support Associate - Buenos Aires, Argentina - SAP

SAP

Empresa verificada

Buenos Aires, Argentina

hace 1 semana

Publicado por:

Sofía Rodríguez

beBee Recruiter

Descripción

We help the world run better

Customer Support Associate - German speaker

SAP CONCUR INFO
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.

About the team

If you want to start your career in one of the fastest growing international companies, enjoy delivering a great customer experience and interacting with customers and colleagues all over the world - this is a place for you Are you hungry for knowledge & development? If your answer is yes, then it is you we are looking for.

We are passionate about hiring, developing, and rewarding great people.

In our team we work in a multicultural environment full of fun and kind people who are always ready to help each other.

What you'll do

Provide German and Spanish first level support via phone call or portal inquiries, which includes assistance with service features, report inquiries, payment inquiries along with navigational support to end users.
Research with the customer to fully diagnose the issue; respond to the customer within established timelines utilizing standardized solutions.
Resolve straightforward cases immediately; determine resources required to resolve more complex cases.
Troubleshoot cases and follow appropriate documentation steps to annotate all activities undertaken in order to resolve.
Escalate unresolved customer issues as necessary to ensure timely resolution
Routinely update the customer on open cases to gain additional information or advise of status.
Interface with other Concur departments as necessary to resolve customer issues
Develop and maintain working knowledge of Concur products including new releases and products

What you bring
The necessary requirements for this role

Fluent English and German
Experience with troubleshooting software/hardware issues is a plus
Ability to work in a fastpaced environment
Excellent written and verbal communication skills
Ability to work in a team environment
Be open to learn and change

Can you prioritize, manage your time, communicate with clients, and quickly learn in a fast-moving environment? Then don't hesitate and send me your CV

We build breakthroughs together

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.