Cib Payments Controls, Associate, Buenos Aires - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Empresa verificada

Buenos Aires, Argentina

hace 1 semana

Publicado por:

Sofía Rodríguez

beBee Recruiter

Descripción

As a Quality Analyst, you will perform first level quality assurance reviews of specific JPM Payments processes to ensure compliance with company procedures.

General Job Responsibility

Provides verbal and written summaries of findings and corresponding corrective action
Ability to quickly learn Payments related policies, processes, and operations to effectively test and to analyze for potential improvements to testing, isolate root cause and to suggest viable solutions
Actively participates in LOB feedback sessions as testing results SME and offer clarifying commentary as needed to support findings. Provides feedback pertaining to processes and opportunities for enhancement.
Participates in new test creation or modification as new obligations or requirements change. May perform UAT on change controls.
Partnering with operations and select business teams to identify and address gaps and opportunities in the delivery of service to our customers
Evaluating operating functions' performance vs. requirements for Compliance, Policy & Procedure, and Professional Conduct
Reporting and

Business Relationships:
Identify quality trends and opportunities and recommend areas of improvement

Project Management: Lead moderate scope project opportunities and may assist or lead larger scope projects as needed by the business
Ability to monitor employee interactions to ensure call quality and adherence of requirements for Compliance, Critical Policy & Procedure, and Professional Conduct.
Complete quality evaluations within ACES and provide commentary that is clearly written and effectively communicates what errors were identified during the interaction.
Selfmotivated, results orientated, and a desire to problem solve.
Advanced PC skills including Microsoft Word, Excel, and PowerPoint.

Must meet the following minimum Requirements:

12 months tenure in current role and job level
Meeting satisfactory performance standards
Experience in performing quality testing or analysis is preferred
Experience as a peer coach or SME within current or previous position is preferred.
Minimum skills and qualifications should be met as stated in the job opening
Have relevant experience with controls, audit, and compliance background preferred
Must be detailed, deadline oriented, and able to multitask several projects at a time
Demonstrate the ability to maintain a positive working relationship with Quality Manager, Operations Leadership, and other Controls leaders where employees feel motivated to deliver exceptional performance.
Strong analytical skills and quantitative abilities
Demonstrate the ability to communicate effectively and interact with all levels of leadership
Have the ability to investigate and solve complex problems
The willingness and ability to challenge our existing practices and identify and implement process improvements

J.P.

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.