Member Services Representative - Buenos Aires, Argentina - VirginPulse

VirginPulse

Empresa verificada

Buenos Aires, Argentina

hace 6 días

Publicado por:

Sofía Rodríguez

beBee Recruiter

Descripción

Overview:

Now is the time to join us

At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees.

We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #changelivesforgood.

Responsibilities:

Who are you?
The role of Member Services Representative is primarily responsible for providing attentive customer services to Virgin Pulse's clients.

This role manages both incoming calls from clients regarding a variety of requests and assists members with technical issues related to the website or products.

In this role you will wear many hats, but your knowledge will be essential in the following:

Using top-notch interpersonal skills able understand customers' inquiries or complaints and deal effectively with callers who may be frustrated or angry
Handling incoming calls from members and clients regarding a variety of requests
Demonstrate and maintain professional oral and written communication with customers, coworkers, and other Virgin staff
Navigating multiple databases simultaneously for member research and resolution
Answering questions about client and product design as well as Virgin's involvement with members' overall wellbeing
Assisting members with any technical issues related to website or products and escalate issues to as necessary
Possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
Using excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections
Identifying, researching, and resolving customer issues using Virgin databases
Followup on customer inquiries not immediately resolved
Accepting repetitive work tasks performed in a confined work area
Consistently meeting established performance and quality standards
Maintenance of thorough knowledge of systems so that information can be researched, and proper information is given to members
Learning and retain a thorough working knowledge of all existing and new products and services
Discipline to work from home as business needs dictate.
All other duties as assigned.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in._

Qualifications:

What you bring to the Virgin Pulse team

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

High school diploma or equivalent required
Some University or Postsecondary Education preferred
Must have at least one year customer service experience in a call center environment
Familiar with cloudbased contact center software desirable
Excellent written and verbal communication skills
Strong personal computer usage and Internet proficiency skills
Ability to type 30 wpm minimum with accuracy

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

Flexible with scheduling as business needs dictate
Ability to listen attentively and to use information provided to assist members specific needs
Strong work ethic and selfstarter, able to effectively manage multiple priorities and adapt to change within a fastpaced business environment
Strong customer service, analytical and decisionmaking skills
Must be able to learn quickly in a fastpaced environment
Ability to organize and followup on multiple tasks/details with accuracy and timeliness
Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
Ability to learn and navigate new software quickly

Physical Requirements _To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions._