Customer Experience Expert - Salta, Argentina - Worldline

Worldline

Empresa verificada

Salta, Argentina

hace 1 semana

Publicado por:

Sofía Rodríguez

beBee Recruiter

Descripción

Date de publication 11/20/2023

Emplacement Salta | Argentine, San Miguel de Tucumán | Argentine, Buenos Aires | Argentine, Mendoza | Argentine, Posadas | Argentine, Córdoba | Argentine, La Rioja | Argentine

Entreprise Worldline

Customer Experience Expert:

WorldLine - Buenos Aires

WorldLine's head quarter is located in Amsterdam, The Netherlands.

For our office in Buenos Aires, we are in search of a highly motivated
Customer Experience Expertwho will make a significant contribution to our growth strategy.

Purpose of Role
The Customer Experience Expert is responsible for the operational relationship of customers.

He/she is involved in the day to day customers operations providing technical support and training on the use of WorldLine systems and functionalities.

Key Responsibilities

Resolve Customers Technical questions in accordance with service levels
Manage Customer configurations changes when requested
Provide customized training & documentation for Customers
Interact with other areas when Level 2 support is needed
Keep day to day contact with customers
Send timely and accurate announcements to clients on operational delays and issues

Desired Skills & Experience:

IT related Bachelor's Degree or Business Administration with IT knowledge (Or Studying)
Strong international affinity and experience in the payment industry is a plus.
Client oriented and proactive attitude
Ability to work effectively with clients, vendors and technical staff at all levels.
Excellent communication and presentation skills are critical to success.
Able to work independently
Take ownership
Nice to have knowledge in XML, SQL, Advance Excel, Databases
Spanish, English, Portuguese(Nice to have)