Service Manager - Buenos Aires, Argentina - Standard Chartered

Descripción

Job:
Institutional Banking


Primary Location:
Europe & Americas-Argentina-Buenos Aires


Schedule:
Full-time


Employee Status:
Permanent


Posting Date: 01/Aug/2023, 11:34:19 AM


Unposting Date:
Ongoing


Ready to take the next step in your career with us?

Job Summary:


Key Responsibilities:

• Build strong client relationships by providing excellent customer service for resolving trade and cash inquiries in realtime, using a personable and empathetic approach.
• Act as a point of contact for all operational and service issues across the network while upholding responsible and responsive service delivery for a portfolio of selected clients, managing and enhancing their overall experience.
• Develop a client service proposition to support clients' service requirements, identifying opportunities and delivering the Bank's services postsuccessful mandate of the clients' Correspondent Banking business.
• Provide value creation through client education and service solutions to help them improve their operating efficiency while prioritizing their needs and preferences.
• Ensure optimal service delivery through monitoring of transaction dashboard and proactively reviewing client data, with a focus on attention to detail.
• Train clients to help them achieve superior operational performance, while being encouraging and informative.
• Conduct comprehensive service reviews while considering customer data and/or stated requirements to recommend specific products/services.
• Manage queries from start to resolution following steps outlined on Complaints Processing Guide, through effective and transparent communication.

Key Competencies:

• Demonstrated proficiency in providing exceptional customer service and managing client relationships effectively through open communication.
• Excellent problemsolving skills, with the ability to analyze and interpret complex data while using a detailoriented approach.
• Demonstrated effective communication and interpersonal skills, and is able to communicate with empathy and respect in a diverse work environment.
• Willingness to expand their knowledge of bank regulations, policies and procedures and how to work within those guidelines while advocating for the needs of customers.
• Experience with Correspondent Banking products and solutions would be a plus

Essential Criteria:

• High level of English language proficiency

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realize their full potential and make a positive contribution to our organization.

This in turn helps us to provide better support to our broad client base.

We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us