- Respond to daily user requests for help (e.g., with reporting, CRM functionality usage, uploading contacts/leads)
- Track and report on user request types and resolution
- Own Salesforce account creation and other Salesforce administration
- Perform regular Salesforce administrative duties to keep the data and users in CRM up-to-date
- Work closely in an Agile team including Global and Regional Sales Operations and IT teams in requirements gathering and raising JIRA stories
- Complete user acceptance testing of Salesforce and other sales tool enhancements that impact the entire organization
- Create new materials for training on CRM functionality (documents, videos etc.)
- Prepare dashboards and reports for analysis and insights
- Assist Sales Operations team in other operations-related tasks as needed
- Become an expert on the Ciena Salesforce implementation and integration with other business systems
- Practical experience with user help and working in an Agile development environment
- Ability to manage a stream of varied user requests as part of a team
- Junior Salesforce Administrator experience and working toward certification
- BA degree preferred
- Attention to detail
- Excellent written and verbal communication
- Familiarity with requirements elicitation, agile development, and user acceptance testing
- Ability to work effectively in and with diverse teams
- Enthusiastic; able to deal with and clarify unknowns or ambiguity
- Analytical mindset
- Technical acumen to work with multiple systems
- Proficiency with MS Office
- #LI-SG
#LI-REMOTE -
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Sales Helpdesk and Salesforce Junior Administrator - Buenos Aires, Argentina - Ciena
hace 6 días
Descripción
Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.
Sales Helpdesk and Salesforce Junior Administrator
We are looking for an individual interested in developing a career in Sales Enablement. The Business Administrator will guide, assist, and support Ciena's Global Sales Teams with data maintenance in the CRM platform. The ideal candidate will work with a team of seasoned Sales Enablement and IT professionals and will be responsible for providing administrative and user support for the platform, eliciting and documenting requirements, and testing new CRM functionality. They will also directly interact with a worldwide network of employees in a fast-paced high-tech environment.
Fluent English proficiency is a mandatory requirement for this position.*
Responsibilities:
Collaboration with Stakeholders:
The Sales Helpdesk and Salesforce Junior Administrator will be a part of the Global Sales Operations team and will work closely with global sales teams and other Salesforce users as well as the IT team in supporting the platform. Your work will have a direct impact on our worldwide sales teams, supply chain, and finance teams. The analyst will help the sales organization run smoothly and support business strategies and goals in the full adoption and streamlining of our implementation.
Requirements:
Búsqueda laboral equitativa: El empleador solo podrá solicitarle la información estrictamente necesaria para el desempeño en el trabajo que se ofrece (Ley 6471 de la Ciudad de Buenos Aires).
Equitable job search: The employer may only request information strictly necessary for the performance of the job offered (Act 6471 of the City of Buenos Aires).
Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
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