Field Technical Support Representative - Buenos Aires, Argentina - DXC Technology

DXC Technology

Empresa verificada

Buenos Aires, Argentina

hace 1 semana

Publicado por:

Sofía Rodríguez

beBee Recruiter

Descripción

Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers.

Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.

Who you are

Relevant years of local in country experience: > 2 years
Good oral and written communication skills in local language + English
Good interpersonal skills
Industry standard skills normally expected from an onsite support technician including:
ServiceNow ticket handling
Microsoft Windows and Apple operating system all related issues
Howto assistance of End User assigned IT devices and software
Standard and nonstandard HW Devices (peripherals like monitors, label printers, etc.)
Perform basic HW support for Desktop & Laptop:
RAM upgrade
Keyboard exchange
SSD HD replacement
Assistance on Software related issues (Standard & Non-Standard)
Microsoft Office 365 suite
Software deployment
Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
Smartphones & Portable Devices experiences for SIM handling and provisioning
Meeting room support (Audio and Video Equipment)
Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches (local task pertaining to Smart Hands support)
Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.
Stock management (incoming & outgoing IT goods)
End user training and education

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success.

At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues.

You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.