American Express

Team Leader - Know Your Customer(KYC) (BB-4378D)

Encontrado en: Neuvoo AR

Descripción:

Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

How will you make an impact in this role?

We seek creative and innovative people, who are willing to join us in the challenges of the business and are committed to providing superior service. In this opportunity the company is looking for a Team Leader Know Your Customer(KYC) to perform in the Global Services Group business unit of American Express.

Main Responsibilities:

  • Continuously seek creative ways to improve the assigned process.
  • Provide coaching and feedback to the team.
  • Motivate Customer Care Professionals(CCP) by recognition and reward programs.
  • Promote and support team development.
  • Monitor and improve performance of staff members according to established standards.
  • Monitor and improve performance of processes under scope of responsibility.
  • Make hiring decisions and conduct monthly performance appraisals.
  • Conduct regular team meetings.
  • Arrange timely training for CCPs as appropriate.
  • Proactively solve problems and provide timely resolution to ensure minimal impact to customers and employee satisfaction.
  • Identify course of action for problems resolution and effectively communicate plans to those impacted.
  • Drive process improvement working as a team with support teams by using the information and tools available.
  • Minimum Qualifications

    Skills & Qualifications:

  • Advance written and oral English knowledge( A Must).
  • Knowledge of Customer Fulfillment Network, CMMI/KYC process is a plus.
  • Excellent communication skills.
  • Data analytics and agile methodologies knowledge is a plus.
  • Analytical thinking to evaluate and assimilate data from different sources in order to identify trends, enabling structured decision making either to resolve problems or move forward.
  • Detailed knowledge of Customer Service and Card Operations.
  • Ability to communicate at all levels of the organization.
  • Organization, planning and multitasking.
  • Demonstrated driving results.
  • Flexibility to work in a shift environment which may include evenings and weekends.
  • Previous experience successfully leading and motivating teams.
  • Ability to build relationships with direct reports and treat employees fairly based on individual circumstance and need.

  • “Our objective is to guarantee this is a place where all colleagues are committed, have a voice in the company, and are able to reach their full potential. Because here in AMEX, being yourself matters.”
    – Hiring Leader, service


    calendar_todayhace 1 día

    Empleos similares

    info Full-time

    location_onBuenos Aires, Argentina

    work American Express

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