Global Logic

Service Delivery Coordinator (BB-A3EAA)

Encontrado en: Neuvoo AR




We are looking for a  Service Delivery Coordinator  to join our company!

The SDC primary role is to be a technical point of contact for Client solutions – advising and following up on customers technical needs. Work closely with account executives and product marketing to position and sell Client solutions through every aspect of the sales cycle – presentations, hands-on demonstrations, RFI/RFP responses, design and architecture, bill of material and pricing with current and prospective customers and generate winning solutions and systems designs.

Moving in a very dynamic media market from a business as well as technology perspective, the pre-sales role requires curiosity, agility and cloud-savvy culture within LATAM region.

Our Client is a public company headquartered, California, with over 1,300 employees in locations all around the world. Global teams are committed to providing next-gen video delivery and cable access solutions; is focused on providing VaaS, Video Appliances and Cable Access services, with high profile Internet Carriers, worldwide.


To be part of our team we expect you to have:

  • Individual Leadership with accountability, commitment to goals and ability to mobilize for Customer Success Management; Customer Advocacy with the ability to listen to the customer to gain insight and then orchestrate solutions; Team Representation with the ability to lead, collaborate and then accelerate the team to success.

  • Demonstrable experienced in working with highly technical solutions and understanding customer requirements and communicating requirements and regional trends to product managers.

  • Understanding of enterprise, internet and web technologies (Wide Area Networking, Web servers, Databases, HTML, Software Deployment best practices, etc.).

  • Experience on managing projects with internal and external stakeholders.

  • Knowledge of linear and non-linear (i.e. file-based) workflows, live and offline transcoding, editing, graphics, Asset and Content Management Systems.

  • Good presentation, verbal and written communication skills required.

  • Must be able to work under pressure and independently, and be able to meet project deadlines for delivering quality solutions on time.

  • Demonstrated ability to rapidly learn new tools and technologies.

  • Corporate experience working on networking and infrastructure at a low-level.
  • Strong english skills.
  • Preferences:

    JIRA, Protocol Stack, Zabbix, Grafana

    Job Responsibilities:

    Some of your everyday tasks will be:

  • Understand customer’s requirements and describe how the Client solution will fit to the customer’s strategic advantage.

  • Work as a trusted advisor, partnering with the customer on Technical Strategy and requirements.

  • Play a key role in interfacing with regional needs and requirements and helping to position the portfolio appropriately to win new opportunities.

  • Able to effectively demonstrate solutions at customer sites and be capable of running detailed technical workshops to deliver information concisely and effectively.

  • Strong focus on generating high customer satisfaction.

  • Effectively communicate product requirements from the field back into engineering and product marketing.

  • Exceptional time management and organization, and ability to manage a predefined project or process requiring the participation and assistance of individuals from multiple functional areas.

  • What We Offer

    Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

    Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

    Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off on your birthday.

    Professional Development: Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally

    Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

    Fun Perks: We want you to love where you work, which is why we cater breakfast daily and offer discounts for popular stores and restaurants!

    calendar_todayhace 5 días

    Empleos similares

    location_onBuenos Aires, Argentina

    work Global Logic

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