Service Delivery Coordinator (BB-A3EAA)
Encontrado en: Neuvoo AR
We are looking for a Service Delivery Coordinator to join our company!
The SDC primary role is to be a technical point of contact for Client solutions – advising and following up on customers technical needs. Work closely with account executives and product marketing to position and sell Client solutions through every aspect of the sales cycle – presentations, hands-on demonstrations, RFI/RFP responses, design and architecture, bill of material and pricing with current and prospective customers and generate winning solutions and systems designs.
Moving in a very dynamic media market from a business as well as technology perspective, the pre-sales role requires curiosity, agility and cloud-savvy culture within LATAM region.
Our Client is a public company headquartered, California, with over 1,300 employees in locations all around the world. Global teams are committed to providing next-gen video delivery and cable access solutions; is focused on providing VaaS, Video Appliances and Cable Access services, with high profile Internet Carriers, worldwide.
To be part of our team we expect you to have:
Individual Leadership with accountability, commitment to goals and ability to mobilize for Customer Success Management; Customer Advocacy with the ability to listen to the customer to gain insight and then orchestrate solutions; Team Representation with the ability to lead, collaborate and then accelerate the team to success.
Demonstrable experienced in working with highly technical solutions and understanding customer requirements and communicating requirements and regional trends to product managers.
Understanding of enterprise, internet and web technologies (Wide Area Networking, Web servers, Databases, HTML, Software Deployment best practices, etc.).
Experience on managing projects with internal and external stakeholders.
Knowledge of linear and non-linear (i.e. file-based) workflows, live and offline transcoding, editing, graphics, Asset and Content Management Systems.
Good presentation, verbal and written communication skills required.
Must be able to work under pressure and independently, and be able to meet project deadlines for delivering quality solutions on time.
Demonstrated ability to rapidly learn new tools and technologies.
JIRA, Protocol Stack, Zabbix, Grafana
Some of your everyday tasks will be:
Understand customer’s requirements and describe how the Client solution will fit to the customer’s strategic advantage.
Work as a trusted advisor, partnering with the customer on Technical Strategy and requirements.
Play a key role in interfacing with regional needs and requirements and helping to position the portfolio appropriately to win new opportunities.
Able to effectively demonstrate solutions at customer sites and be capable of running detailed technical workshops to deliver information concisely and effectively.
Strong focus on generating high customer satisfaction.
Effectively communicate product requirements from the field back into engineering and product marketing.
Exceptional time management and organization, and ability to manage a predefined project or process requiring the participation and assistance of individuals from multiple functional areas.
What We Offer
Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off on your birthday.
Professional Development: Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we cater breakfast daily and offer discounts for popular stores and restaurants!
calendar_todayhace 5 días
location_onBuenos Aires, Argentina
work Global Logic