Global Logic

Analista de Soporte especializado en Trafico y Redes (BB-EEE5F)

Encontrado en: Neuvoo Bulk AR




Client is the worldwide leader . Our innovative solutions are key for smarter, faster, and simpler operations.
Globallogic partnered with a Worldwide Leader Company, in video delivery and cable access solutions; providing a Level-1 Support team, who would require or prefer support in Spanish language, on a 24×7 team; to work under global customer support SLAs and must adhere with their processes and compliance


Education: Bachelor/Master in Computer Science, Electronic Engineering, Telecommunications or equivalent;

Expertise in IP network switching and routing protocols, TCP/IP stack is highly desirable

Candidate should cover includes OSI model (all layer and protocols), ARP, DHCP, TCP/UDP in details

English level – upper-intermediate

Hands-on experience with Linux

Ability to work in different shifts

Would be a plus:

Superior problem solving, analytical and communications skills

A strong understanding of IP protocols and telecommunication/cable operator networks, multicast, routing protocols e.c.

Experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar domain

Experience with bash/python scripting;

Experience with Zabbix or Grafana;

Availability for Night Shift (11pm to 7am)


Salesforce, JIRA, Confluence

Job Responsibilities:

Responsible for providing technical support in assigned product areas to Harmonic’s regional customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems involving Harmonic and associated equipment.

Report and track design, reliability and maintenance problems or bugs to R&D engineering groups.

Coordinate both hardware and software upgrades to the existing Harmonic customer base.

What We Offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off on your birthday.

Professional Development: Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we cater breakfast daily and offer discounts for popular stores and restaurants!

calendar_todayhace 1 día

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location_onBuenos Aires, Argentina

work Global Logic

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