Descripción:

Descripción De La Posición

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career. Be the engine that powers Accenture, a $30 billion company that provides consulting and outsourcing services to more than 40 industries--including 89 of the FORTUNE 100, and governments around the world. Our Corporate Functions people offer the essential expertise that enables our more than 336,000 employees to deliver high performance to our clients. Whether you work directly with clients or manage important internal initiatives and efforts, you’ll find amazing opportunities to make a measurable difference. Build a career at a company that can take you anywhere—join the Accenture Adventure. Job Description: Manages initiatives and programs to improve operational effectiveness, leading the implementation of processes, tools, best practices, and training across the organization Closely aligned to the following Quality and Risk Management processes working globally across all markets with a focus on Strategy and Consulting Service: • Quality Assurance (QA) / QA Director Management • Root Cause Analysis • High Risk and Issues (HRI) Management and Early Warning • EAC Management (Positives & Negatives) • Solution Contingency Management Key Responsibilities: May include any of the following: QA Tool Management - Drive QA compliance to achieve targets including blank risk tiers; working with MU QLs to escalate QAs - Maintain accurate plan data including identifying missing contract numbers, confirming resp del leads, and working grouping requests as needed - Participate in Global task force process improvement as needed QAD Management - QAD Certifications-helping identify candidates, managing nominations, soliciting profile updates, and developing celebratory communications when candidates are certified. Providing regular updates to CSG / OU leadership - QAD Exception handling and assignment issues-facilitating the approval and/or rationale for QAD exceptions - QAD Recognition-overseeing and directing the yearly recognition cycle including analyzing key data points, identifying likely recipients, confirming with quality leadership team, recognition approaches (e.g. celebratory postcard, flairs, performance feedback) and preparing data for the annual HR cycle - QAD workload balancing – both over-utilized and under-utilized; working to make reassignments as needed to even out workload - RMQ Workshop support-work with global team to assess workshop needs for S&C, work with quality lead to entice faculty, communicate with MDs, solicit participation, and track participation and results - Participate in Global task force process improvement as needed Root Cause Analysis / EAC Trends - Analyze RCAs / EAC hot spots and trends (including across sales, risks & issues) - Manage RCA process including assessor assignment, approval, and LPA input - Participate in Global task force process improvement as needed - Identify and implement improvement Initiatives Support Leadership Reporting Manage team mailbox working issues, escalating as needed As our team is very collaborative and small, candidates at times may also work in any areas under broader quality umbrella including: - Support for the Early Warning process that may include identifying scenarios that are risky as well as helping with investigations needed to resolve issues - Support the solution contingency process (e.g., investigating items (as needed), contacting teams and answering questions, tracking and helping resolve issues) - Support the HRI process including attending MLR / EAC calls and forecasting EACs - Supporting the Client Satisfaction process to increase our client feedback and communicate the results - Support of program processes which may include helping with definition, data prep, training, and follow -up. - Support various scorecards which requires handling sensitive data and restricted data from a variety of sources Relationships: - Reports to: Strategy and Consulting Quality Program Director - Supervises: Strategy and Consulting Specialist - External Relationships: Market and Services Quality and Risk Teams, Corporate Quality Teams, Strategy and Consulting Quality Leadership; Client and Delivery Teams Leé mas sobre la descripción de puesto

Requisitos

Educational Qualification:

Four-year degree in Business or related field or 2+ years equivalent work experience

Work Experience:

6 + Years of Experience which should include the following: Prior Accenture Business Operations experience strongly preferred Prior Quality, Risk or Security Management experience a plus Prior Strategy and Consulting experience a plus

Work Requirements:

Willingness to work hours outside of normal business day as required, given the global nature of the role and team

Knowledge and Skill Requirements

Good mind for Accenture’s business

Proficiency in English – written and verbal

Strong communications skills interacting with senior Accenture leaders

Good working knowledge of Quality & Risk processes

Good working knowledge of financial acumen and processes

Excellent working knowledge of Microsoft products, specifically Excel & Power Point

Strong analytical & problem-solving skills

Professional Skill Requirements:

Ability to self-direct in a virtual team environment with minimal supervision

horoughness including attention to detail

Proven ability to build, manage and foster a team-oriented environment

Proven ability to work creatively and analytically in a problem-solving environment

Excellent communication (written and oral) and interpersonal skills; able to communicate effectively with senior leadership

Proven leadership skills

Balance multiple project responsibilities and meet deliverable timelines

Prioritize and plan work activities with high degree of accuracy & attention to details

Flexibilit

What do we offer as an employer? Challenges. Team. Training. Recognition. Career Development. Motivation. Joining Accenture translates into continual opportunities to expand on what you can do. Challenge yourself with interesting work focused on delivering innovation and proven solutions. If this is what you are looking for, Accenture is your place.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Igualdad de oportunidades laborales

Todas las decisiones referidas al empleo se tomarán sin discriminar por edad, raza, credo, color, religión, sexo, nacionalidad, linaje, discapacidad, situación de excombatiente o veterano de guerra, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía, ni ningún otro factor protegido por la legislación nacional, provincial o local.

Como parte del proceso de contratación no se obligará a los candidatos a divulgar registros penales cancelados o cerrados referidos a condenas judiciales o arrestos.