Bilingual call center - Santiago del Estero Province, Argentina - ROADWAY RESCUES LLC

Descripción

We are currently recruiting dedicated and customer-focused individuals to join our team at ROADWAY RESCUES LLC as Bilingual Call Center Agents. As a Bilingual Call Center Agent, you will be responsible for providing exceptional customer service and support to our clients in both English and Spanish languages. You will handle inbound calls, address customer inquiries, and resolve any issues or concerns they may have. This is an excellent opportunity for individuals who are fluent in both English and Spanish and have a strong passion for customer service.

Responsibilities

• Handle inbound calls from customers, accurately providing information and assistance in both English and Spanish languages.
• Address customer inquiries, resolve complaints, and escalate complex issues to senior team members as necessary.
• Maintain professionalism and empathy in all customer interactions, ensuring a high level of customer satisfaction.
• Document all customer interactions accurately and thoroughly.
• Collaborate with team members and departments to resolve customer issues and improve overall customer satisfaction.
• Adhere to company policies and procedures to ensure consistent and quality customer service.
• Achieve and exceed performance targets related to call handling metrics, customer satisfaction, and quality assurance.
• Stay updated with product knowledge and industry trends to provide accurate and timely information to customers.

Requirements

• Fluency in both English and Spanish languages is essential.
• Previous experience in a customer service or call center role is preferred.
• Excellent verbal and written communication skills in both languages.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced and dynamic environment.
• Empathy and patience in dealing with customer inquiries and concerns.
• Basic computer skills and proficiency in Microsoft Office applications.
• Ability to multitask and handle high call volumes
• Flexibility to work various shifts including evenings, weekends, and holidays as required.