Content Supervisor - Buenos Aires, Argentina - Baker McKenzie

Baker McKenzie

Empresa verificada

Buenos Aires, Argentina

hace 1 semana

Publicado por:

Sofía Rodríguez

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Descripción

The Content Supervisor will work as part of the Content team, supervising and leading the Content Management and Development teams in delivering knowledge projects and initiatives, focusing on a variety of tasks as directed by the leadership and authorized staff of the Service Centre and Knowledge Specialist function, and ensuring quality and consistency.

Responsibilities:

Profiling, content management, upload and redaction

Lead and supervise the upload of content, support profiling and maintenance of content for InsightPlus (client alert platform), Harmony (precedents and know how system), Resource Hub (digital multi jurisdictional handbooks and guidebooks), BakerWorld (Firm's intranet) and other relevant platforms including:
Supporting content development teams as necessary including profiling and audit of for example Harmony libraries and their content.
Assisting with the migration and the ongoing maintenance of content within the Firm's legal know how system, client alert platform, intranet and other relevant knowledge platforms, systems and tools.
Archiving of out of date content across all Know ledge Systems.
Where appropriate or necessary, support the Content Development team by removing client identifiers and undertaking basic redaction exercises.

Drafting support

Support Content Development Lawyers and Know ledge Lawyers by:
Updating existing precedents and developing new precedents, house style, proofing and coversheets.
Monitoring and reporting on legal developments in PG/IG specialisms, and create first drafts of legal updates for internal or external use.
Identifying training needs. Develop content by leveraging firm resources and processes to produce training materials with the preparation of training for feeearners and clients, including preparing high quality training materials.

Know how and content collection, content development and uploading

Support Content Development Lawyers and Knowledge Lawyers in collecting and inputting PG know how into the Firm's global repository of knowledge.
Assist with compilation of global, multijurisdictional databases and resources.
Use technical skills and PG specialism to assist with the creation, collection and review /editing and upload of multijurisdictional practice group related content, in accordance with best practice and policy for:
Various PG/IG platforms, tools and systems.
Maintaining and uploading PG/IG specific client products.

Quality and process

Ensure quality of Knowledge output and deliverables through regular reviews, creating and updating quality checklists for processes based on the standards/guidelines.
Follow all Content service best practice, policies and processes, contribute to their update and ensure a very high level of quality of work and service at all times ensuring SLAs, turnaround times and KPIs are met at all times.
Focus on maintaining confidence in quality of services by ensuring accuracy, consistency and brevity, taking a holistic overall approach to tasks, engage with each document/task and understand the context of the overall objective rather than a mechanical process.
Function as initial escalation contacts for any complaints received, ensuring remedial action(s) are taken and investigating root causes to avoid repetition.
Ensure ongoing development of relevant skills, 'specialisms' and an understanding of relevant systems and tools.

Work and Service Orientation

Lead any Content Development Analysts/ Content Management Analysts (direct reports) to complete their designation tasks in compliance with the firm's quality standards including:
Helping distribute workload and setting priorities to ensure quality while maximising productivity and available resources.
Providing guidance and training on Knowledge services, output, systems and all aspects of day to day operations, best practice and quality controls.
Managing the performance of direct reports against the Firm's service and quality standards, as well as coaching on areas for improvement as needed.
Contribute to development of strategy to ensure high team morale and team building.
Administer holiday, sick leave and other time off requests of dedicated teams, inclusive of internal approvals record keeping and data entry.
Contribute to performance evaluations with relevant senior departmental and management personnel.
Assist the Service Owners for Knowledge Content services in executing and further improving the Knowledge Content services.

Experience Required:

Law graduate or other related degree
Ability to review, analyse and organise documentary and factual evidence
Extremely strong attention to detail gets it right first time
Excellent working knowledge of Microsoft PowerPoint, Word, Excel and online research tools
Very high work standards
Excellent writing, organisational and problem solving skills
Strong client service orientation
Ability to prioritise and work to tight